Front Desk Agent - Day & Night Shifts

Pdk Airport LLC DBA Holiday Inn Portland Airport; Portland (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

IHG employee discounts

Training opportunities

Job summary

Holiday Inn Portland Airport is seeking a friendly Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and assist with reservations. Night Audit shifts are available, offering evenings or overnight opportunities.

You'll provide outstanding service, manage payments, and coordinate with housekeeping to keep operations running smoothly while adhering to IHG brand standards and safety procedures. Join a team that values diversity and guest satisfaction.

Qualifications

• Friendly, professional, and customer-focused attitude.
• Strong communication, organization, and attention to detail.
• Basic computer and math skills; hotel front desk experience is a plus.
• Dependability and the ability to work independently when needed.
• Flexibility for evenings, weekends, holidays, and overnight shifts.

Responsibilities

• Welcome guests, check-ins and check-outs, and assist with reservations.
• Answer questions, respond to guest requests, and resolve concerns professionally.
• Process payments, maintain accurate records, and protect guest information.
• Coordinate with housekeeping and other departments to keep hotel operations running smoothly.
• Follow IHG brand standards, safety procedures, and hotel policies.
• Night Audit: Complete nightly financial reports, reconcile daily transactions, monitor overnight hotel activity, and assist with setting up the morning breakfast buffet as needed.

Skills

Customer-focused

Communication

Organization

Attention to detail

Dependable

Tools

Front desk software

POS system

Job description

Enjoy helping people and making every guest feel welcome? Join our hotel team!

We’re looking for a friendly, dependable, and detail-oriented Front Desk Agent to create a great first impression and deliver excellent guest service. We’re hiring for both daytime Front Desk and overnight Night Audit shifts, so there may be an opportunity that fits your schedule and strengths.

What You’ll Do

• Welcome guests, handle check-ins and check-outs, and assist with reservations.
• Answer questions, respond to guest requests, and resolve concerns professionally.
• Process payments, maintain accurate records, and protect guest information.
• Coordinate with housekeeping and other departments to keep hotel operations running smoothly.
• Follow IHG brand standards, safety procedures, and hotel policies.
• Night Audit: Complete nightly financial reports, reconcile daily transactions, monitor overnight hotel activity, and assist with setting up the morning breakfast buffet as needed.

What We’re Looking For

• Friendly, professional, and customer-focused attitude.
• Strong communication, organization, and attention to detail.
• Basic computer and math skills; hotel front desk experience is a plus.
• Dependability and the ability to work independently when needed.
• Flexibility for evenings, weekends, holidays, and overnight shifts, depending on the position.

Why Join Us?

• Build your hospitality career with an IHG hotel.
• Make a real difference in each guest’s stay.
• Access applicable IHG employee room discounts and training opportunities.

Equal Opportunity Employer

We are an Equal Opportunity Employer and value diversity at all levels. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.