Front Desk Agent

InterContinental Hotels Group; Petersburg (VA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Background check required

Job summary

IHG Army Hotels in Petersburg, VA is seeking a Front Desk Agent to warmly welcome guests, manage bookings, and handle transactions. The role involves checking guests in/out, addressing requests, and providing local knowledge to ensure a friction-free stay.

Ideal candidates have strong communication and problem-solving skills, a high school diploma (college degree a bonus), and flexibility to work nights, weekends, and holidays. US military installation context applies.

Qualifications

• Minimum high school diploma or equivalent; college degree is a bonus.
• Experience in front desk or guest services preferred.
• Strong communication and problem-solving skills; friendly demeanor.

Responsibilities

• Greet guests warmly and set the tone for a memorable stay.
• Process bookings and manage guest transactions with care.
• Acknowledge loyalty members and assist with needs and inquiries.
• Check guests in/out, issue room keys, and handle safety deposits.
• Record guest preferences and respond to requests promptly.
• Act as a trusted contact for guests and escalate when needed.
• Adhere to safety procedures and maintain professional appearance.
• Stay informed about local events and hotel activities.
• May perform ad-hoc duties to support team.

Skills

Communication skills

Problem-solving

Fluency in local language

Literacy & tech-savvy

Flexibility

Experience in front desk

High school diploma

Education

High School Diploma

College degree (bonus)

Job description

Hotel Brand: IHG Army Hotels

Location: United States, Virginia, Petersburg

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities, so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally, you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.

EEO Is The Law – more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please let us know.