Front Desk Agent (Overnight)

KW Property Management & Consulting; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen sucht engagierte Front Desk Teammitglieder, die für die Bereitstellung von hervorragendem Kundenservice verantwortlich sind. In dieser Rolle agieren Sie als wichtige Verbindung zwischen Gästen und Bewohnern, indem Sie Informationen bereitstellen und eine positive Erfahrung gewährleisten. Sie sind Teil eines Teams, das die Werte der Höflichkeit, Verantwortung und Transparenz hochhält. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine bedeutende Rolle in einer Gemeinschaft zu spielen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens sechs Monate verwandte Erfahrung oder Ausbildung.
• Erfahrung in der Hospitality-Branche ist sehr bevorzugt.

Responsibilities

• Begrüßen Sie alle Gäste professionell und bieten Sie hochwertigen Kundenservice.
• Koordinieren Sie mit dem Verwaltungspersonal zur Aktualisierung von Eigentümerinformationen.

Skills

Kundenservice

Organisationsfähigkeiten

Bilingual (Englisch/Spanisch)

Education

High School Diploma oder GED

Einige College-Kurse

Tools

Computer Software

Job description

We are looking to fill two openings for the following shifts:

Wednesday to Sunday (11pm to 7am); Mon & Tues OFF

Monday & Tuesday (11pm to 7am); Wed & Thurs OFF; Friday to Sunday (3pm to 11pm)

Summary/Objective

The front desk team member provides information and resources for residents and guests to ensure a meaningful visit. This role acts as a key employee liaison between all guests of the community and the residents, delivering exceptional customer service.

KWPM Culture

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the company's mission statement and practice our GREAT values daily. These include greeting with a smile, showing respect through name recognition and eye contact, empowering yourself to exceed expectations, demonstrating enthusiasm, being accountable with a positive attitude, and maintaining trustworthiness and transparency in your duties. These GREAT values are integral to your daily work practices at KW Property Management and Consulting.

Duties and Essential Functions

Reasonable accommodations may be made for individuals with disabilities to perform these functions.

1. Greet all guests professionally as they enter the community, providing high-quality customer service.
2. Coordinate with administrative staff to maintain and update all unit owner information in the database.
3. Use proper phone etiquette for all calls, ensuring clarity and professionalism.
4. Report any violations of Rules and Regulations observed.
5. Be familiar with fire alarm system operations and report incidents to management.
6. Contact police or fire departments in emergencies such as fires or unauthorized persons.
7. Follow all policies and procedures related to emergency response, coordinating with management and emergency services.
8. Document daily activities and irregularities for management.
9. Report maintenance issues like burned-out lights, leaks, or broken equipment to the office daily.

Work Environment

The work is primarily indoors, requiring frequent standing. The noise level is low to moderate.

Physical Demands

Employees must occasionally sit, stand, reach, lift, bend, kneel, stoop, climb, and push or pull items up to 30 pounds. The role requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions. Ability to detect emergency alarms is essential. Noise levels are usually low to moderate.

Position Type/Expected Hours of Work

This is a non-exempt position. The schedule will be determined by the property needs and may change.

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED; some college preferred
• Proficiency with computer software and organizational skills
• Minimum of six months related experience or training
• Bi-lingual in English/Spanish may be required at some locations
• Experience in the hospitality industry is highly preferred

Position Supervision

The employee reports directly to the department supervisor and/or the community's Association Manager.

Other Duties

This job description is not exhaustive; duties may change at any time with or without notice.

Equal Opportunity Employer

This employer complies with federal employment laws and will notify all applicants of their rights. For more information, review the Know Your Rights notice from the Department of Labor.