Front Desk Agent- Crowne Plaza College Park

Remington Hospitality; Maryland; On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for their Crowne Plaza College Park location. This entry-level position offers a unique opportunity to engage with guests, ensuring their stay is enjoyable and seamless. As the first point of contact, you will manage check-ins and check-outs, handle reservations, and provide exceptional customer service. Join a dynamic team where your contributions will enhance guest experiences and help maintain the hotel's reputation for excellence. If you have a passion for hospitality and enjoy working in a fast-paced environment, this role is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to manage cash handling and financial transactions accurately.

Responsibilities

• Greet and check in guests promptly and professionally.
• Manage reservations and handle special requests efficiently.

Skills

Customer Service

Cash Handling

Reservation Management

Communication Skills

Education

High School Diploma

Tools

Front Office Computer Systems

Job description

Front Desk Agent - Crowne Plaza College Park

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Job Details

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges.
• Have complete working knowledge of front office computer or manual systems, including all daily transactions and less frequent tasks.
• Manage cash handling accurately, including receiving payments via cash, checks, and credit cards, and making correct change.
• Review reservations with special requests and work to block rooms accordingly.
• Understand hotel rates, discounts, and how to handle each.
• Be knowledgeable of reservation procedures, including how to take same-day reservations efficiently, and follow cancellation and relocation procedures when necessary.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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