Front Desk Agent - ORLANDO HOLIDAY INN EXPRESS

Hotel Yountville; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Hotel Yountville is seeking a customer-focused Front Desk Associate in Orlando to warmly greet guests, manage check-in/check-out, and handle reservations and payments. You will need strong communication skills and the ability to work efficiently within a team, often on a varied shift schedule.

Responsibilities include accurate billing, knowledge of rates and discounts, and ensuring smooth guest experiences from arrival to departure.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work as part of a team and provide great guest experiences.
• Proactive and self-motivated with a positive work ethic.
• Willingness to work varying shifts including nights, weekends, and holidays.

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Post charges accurately and promptly; handle billing and payments.
• Maintain working knowledge of front office systems and daily transactions.
• Manage cash handling including cash, checks, and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation/relocation procedures.

Skills

Communication skills

Teamwork

Self-motivation

Flexibility

Job description

#26-3145

Location Description

Rest up for extraordinary Orlando travels on comfortable beds, firm pillows, and black-out shades. And, when you're not out enjoying thesights of Orlando, retreat to free Wi-Fi, a 50\" HDTV, an equipped work desk,and a hospitality cabinet stocked with a Keurig® coffee maker,mini-fridge,and microwave.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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