Front Desk Agent - ORLANDO HOLIDAY INN EXPRESS

Bardessono; Orlando (FL); Presencial; USD 31 000 - 42 000; Tempo integral

Resumo da oferta

Bardessono in Orlando seeks a polite Front Desk Associate to warmly welcome guests, assist with check-in/check-out, and handle pre-registration and reservations as needed.

You will post charges accurately, manage daily transactions, and maintain knowledge of rates and discounts. Strong teamwork and communication ensure smooth operations and guest satisfaction.

Qualificações

• Excellent guest service skills.
• Ability to work flexible schedules including nights and holidays.
• Must be able to lift up to 25 pounds.

Responsabilidades

• Greet and communicate cordially with guests, check them in and out of the hotel.
• Post charges accurately and promptly for daily transactions.
• Maintain working knowledge of Front Office systems and daily transactions.
• Manage cash handling, including cash, checks and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and related procedures.

Conhecimentos

Great guest service

Team player

Efficient cash handling

Communication skills

Multitasking

Descrição da oferta de emprego

#26-3145

Location Description

Rest up for extraordinary Orlando travels on comfortable beds, firm pillows, and black-out shades. And, when you're not out enjoying thesights of Orlando, retreat to free Wi-Fi, a 50\" HDTV, an equipped work desk,and a hospitality cabinet stocked with a Keurig® coffee maker,mini-fridge,and microwave.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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