Front Desk Agent - ORLANDO HOLIDAY INN EXPRESS

Murrieta Hot Springs Resort; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Murrieta Hot Springs Resort in Orlando is seeking a Front Desk Associate to greet guests, check them in and out, and handle reservations with accuracy. You will post charges, manage cash, and maintain a smooth front-office flow.

We value a strong team player with flexible schedules, comfort working at a desk for 6–8 hours, and clear communication. Prior experience with Front Office systems is a plus.

Qualifications

• Excellent guest service mindset and strong work ethic.
• Ability to work varying shifts including nights and weekends.
• Team player who enhances guest experiences.
• Proficient in office software and keyboarding.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Post charges accurately for all transactions.
• Maintain knowledge of Front Office computer system and daily transactions.
• Handle cash, checks, and credit cards for hotel charges accurately.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.
• Take same-day reservations and follow relocation procedures when needed.

Skills

High work ethic

Team player

Flexible schedule

Office environment

Keyboarding

Effective communication

Vision & hearing

Lifting 10–25 lbs

Cash handling

Front Office systems

Tools

Front Office system

Job description

#26-3145

Location Description

Rest up for extraordinary Orlando travels on comfortable beds, firm pillows, and black-out shades. And, when you're not out enjoying thesights of Orlando, retreat to free Wi-Fi, a 50\" HDTV, an equipped work desk,and a hospitality cabinet stocked with a Keurig® coffee maker,mini-fridge,and microwave.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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