Front Desk Agent/Night Auditor

Krishna Ventures LLC; Tallahassee (FL); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Holiday Inn Express Tallahassee I-10 E is seeking an energetic Front Desk Agent to welcome guests, check them in and out, and handle payments with accurate cash balancing. The role requires friendly problem-solving, coordinating with the restaurant for reservations, and maintaining the switchboard operations.

Candidates should be professional, adaptable, and able to multitask in a fast-paced hotel environment.

Qualifications

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
• Outstanding written and verbal communication skills.
• Team player with professional appearance.
• Able to stand for extended periods and work shifts.

Responsibilities

• Greeting and thanking guests sincerely and in a friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to the appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving problems and complaints.
• Assisting guests with disabilities.
• Operating the switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Customer service

Communication

Team player

Cash handling

Education

High school diploma

Job description

The Holiday Inn Express Tallahassee I-10 E is looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at the end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient in operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success, you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests sincerely and in a friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to the appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating the switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.