Front Desk Agent/Night Auditor

Krishna Ventures LLC; Lynn Haven (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Krishna Ventures LLC is seeking an energetic Front Desk Agent to join the team at Wingate by Wyndham in Lynn Haven, Florida. The successful candidate will assist in checking guests in and out, handle inquiries, and ensure guests’ satisfaction throughout their stay. Responsibilities include greeting guests, addressing their needs, and collaborating with internal departments. A high school diploma and experience in a similar role are preferred. The job requires outstanding communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Physically agile and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.

Responsibilities

• Greeting and thanking guests sincerely and in a friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to the appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.

Skills

Outstanding written and verbal communication skills

Team player

Multitasking in a fast-paced environment

Customer service excellence

Education

High school diploma or suitable equivalent

Job description

The Wingate by Wyndham is looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at the end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient in operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success, you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities

• Greeting and thanking guests sincerely and in a friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to the appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating the switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.