Front Desk Agent

Krishna Ventures LLC; Panama City Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in Panama City Beach is looking for an energetic Front Desk Agent to assist guests with checking in and out, handling inquiries, and balancing transactions. Strong communication and customer service skills are essential, along with a professional appearance and teamwork capabilities. Preferred candidates should have over a year of experience and be able to manage a busy front desk environment. This role requires availability for shifts, including weekends and public holidays.

Qualifications

• Preferred candidates will have 1+ years Front Desk Agent experience.
• Well-groomed, professional appearance is a must.
• Physically agile and able to stand for extended periods.

Responsibilities

• Greet and thank guests in a sincere, friendly manner.
• Check guests in on arrival and out on departure.
• Anticipate and address guests' needs, resolving problems.

Skills

Outstanding written and verbal communication skills

Team player

Ability to multitask

Customer service skills

Education

High school diploma or suitable equivalent

Job description

The Garner By IHG & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in‑house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro‑active and be skilled at multitasking in a fast‑paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.