Front Desk Agent/Night Auditor

Total Management Systems, Inc.; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Dental insurance

Vision insurance

401(k) with matching

Job summary

Total Management Systems, Inc. is hiring a Night Auditor/Front Desk Agent to provide exceptional service and manage nightly operations at The TownePlace Suites in Albuquerque, NM. You will be responsible for check-in/check-out processes, auditing financial transactions, and ensuring customer satisfaction.

The ideal candidate will have strong communication skills, attention to detail, and the ability to handle guest concerns. This position offers employee discounts and benefits including health, dental, vision, and a 401(k) with matching.

Qualifications

• Ability to provide outstanding service to guests.
• Proficiency in computer systems for check-in/check-out and reservations.
• Attention to detail for audit paperwork and financial transactions.

Responsibilities

• Assist guests with check-in and check-out processes.
• Complete audit paperwork and shift reports accurately.
• Handle guest concerns and provide solutions promptly.
• Balance revenue and expense transactions for the hotel.

Skills

Customer service

Communication

Basic accounting

Local area knowledge

Job description

The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching.

Welcoming guests as they check in and providing outstanding service is a high priority. Night Auditors are personally involved in the daily operations and success of the hotel. The main aspect of the job is to conduct all nightly-related duties while operating the hotel’s front desk systems for PBX, reservations and check-in/check-out to ensure the guest’s stay is as efficient and friendly as possible. We want to exceed our guest’s expectations and always go that extra mile to prove how important they are to our success.

Major Duties

• Assisting guests with the check-in and check-out process, including the computation and collection of payment.
• Complete and verify all audit paperwork and shift reports.
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
• Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to GM and other desk staff.
• Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
• Handling guest’s concerns immediately and requesting management assistance if necessary.
• Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
• Ensuring through their action, the highest level of guest satisfaction possible.
• Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
• Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
• Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
• Tracks room revenue, occupancy percentages, and other front office operating statistics.
• Always represent the hotel in a positive manner; SMILE.
• Other duties as assigned