Night Auditor Relief

Stonebridge; New York (NY); On-site; USD 26,000 - 37,000; Full time

Job summary

Stonebridge is seeking a Night Auditor Relief in New York, NY to manage overnight financial closing, guest check-ins/check-outs, and service inquiries. You will balance revenues, perform basic bookkeeping, and ensure a smooth midnight shift operation.

Responsibilities include registering guests, processing payments, maintaining PMS records, handling escalations, and coordinating with housekeeping to resolve issues while ensuring guest satisfaction.

Qualifications

• Hospitality experience preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.

Skills

Bookkeeping basics

Balancing transactions

Guest service skills

Communication skills

MS Office / PMS familiarity

Tools

Property Management System

Office software

Job description

full-time

.

23.00$

City, State: New York, New York
Title: Night Auditor ReliefLocation: New York, NY
FLSA: Exempt/Non-Exempt
Status: full-time
Reports to: Front Office Manager/Accounting Manager.
Pay Range: 23.00$
Job Summary: The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Essential Functions and Duties:

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly "bucket checks" to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.
  

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.
  

Work Environment:

• Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.
• Frequent use of computers and telephones, requiring extended periods of sitting.
• Must be available to work overnight shifts, including weekends and holidays.
• This position will include approximately 2–3 scheduled Night Audit shifts per week, with the remaining workdays assigned to Guest Service Agent (GSA) shifts during standard business hours.
• The team member must be flexible and able to transition between overnight and daytime responsibilities based on operational needs and the established schedule.
• Night Audit shifts will be scheduled in advance, including weekends and holidays as needed.
  

Other Duties:

This position may be assigned additional front office responsibilities as needed to support daily hotel operations, including Guest Service Agent duties, administrative tasks, guest relations, and operational support. Team members are expected to maintain flexibility between scheduled Night Audit shifts and daytime GSA shifts, based on business needs.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation,