Front Desk Agent / Night Audit

Hyatt Hotels Corporation; Round Rock (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a Front Desk/Night Auditor to provide exceptional customer service and manage front desk operations. The ideal candidate will assist guests, balance transactions, and maintain confidentiality while ensuring a welcoming environment. This position offers competitive benefits including medical, dental, and vision insurance.

Benefits

Medical, Dental, and Vision insurance

Vacation/Sick pay

Simple IRA with company match

Hyatt discounts worldwide

Qualifications

• Strong attention to detail and organizational skills.
• Ability to work independently while supporting hotel operations.
• Previous hospitality experience is preferred but not required.

Responsibilities

• Assist guests efficiently and courteously in all front desk functions.
• Balance all hotel and restaurant transactions daily.
• Effectively respond to and resolve guest concerns or complaints.

Skills

Customer Service

Attention to Detail

Organizational Skills

Job description

Summary

What You'll Do

• A Front Desk/Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures.
• Maintain privacy and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You Will Bring

• A passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organizational skills.
• Previous hospitality experience is preferred but not required.
• A willingness to work nights, weekends, and holidays as necessary.
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and stand for long periods.

Benefits include company-paid Medical, Dental, and Vision insurance, Vacation/Sick pay, a Simple IRA with company match, and Hyatt discounts worldwide.

Tudor Management is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all associates.

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations at this location.

Location: Grand Hyatt Deer Valley | Park City, UT, US