Front Desk Agent / Night Audit

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Hyatt travel discounts

Job summary

Hyatt Hotels Corporation in Austin's Domain area invites you to join our established team as a Front Desk/Night Auditor. Enjoy a professional and fun environment with world-class benefits.

This role balances transactions, audits revenues, and delivers courteous service to guests, with growth opportunities and Hyatt travel discounts. Join us for a rewarding hospitality career in a premier Texas location.

Qualifications

• A passion for customer service.
• Ability to work independently while supporting hotel operations.
• Strong attention to detail and organization.
• Hospitality experience is preferred, but not required.
• Willingness to work nights, weekends, and holidays.
• Ability to lift up to 10 lbs. and stand for long periods.
• 401k with company match supported by employer.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports and record all revenues and statistics accurately.
• Read, analyze, interpret, and explain items such as reports, folios, and procedures.
• Maintain privacy and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Hospitality experience

Job description

Come join our well-established team in the beautiful Domain area of Austin.Great opportunity to work in a professional and fun environment with world class benefits.

US - TX - Austin

Compensation: Starting at $17.00 per hour

What You'll Do

• A Front Desk/Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
• Consistently follow all credit, cash-handling, and accounting procedures
• Run various audits and reports and record all revenues and statistics accurately
• Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures
• Maintain privacy and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You Will Bring

• A Night Auditor will have a passion for customer service
• Ability to work independently while supporting hotel operations
• Strong attention to detail and organization skills
• Previous hospitality experience is preferred, but not required
• A willingness to work nights, weekends, and holidays as necessary
• The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time
• 401k contributing with company match
• Leadership development and opportunities to grow
• Hyatt travel discounts worldwide

Tudor Management is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Wild Dunes Resort | Isle of Palms , SC , US

Our family is always growing. Want to be in the know?