Front Desk Agent – Multi-Site

The Neiders Company; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

HealthiestYou virtual care

Employee Assistance Program

401(k) plan

Long-Term and Short-Term Disability

15 PTO days and 10 paid holidays

Wellness program and e-learning

Job summary

The Neiders Company is seeking a Front Desk Agent to be the first point of contact for guests, delivering exceptional service and managing daily front desk operations. You will handle check-ins/check-outs, reservations, and payments, while staying calm under pressure in a fast-paced, multi-site environment.

This full-time role requires weekend availability, strong communication, and the ability to coordinate with housekeeping and management to uphold top property standards and legendary guest

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills (verbal and written).
• Basic computer skills (email, data entry, Microsoft Office, or Google Workspace).
• Familiarity with hotel PMS.
• Ability to multitask in a fast-paced environment.
• Valid driver's license, current auto insurance, and reliable transportation.
• Willingness to travel between properties as needed.
• Flexibility to work weekends and holidays.
• Previous hotel front desk or hospitality experience preferred.
• Experience with social media marketing is highly preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications, ensuring records are accurate.
• Handle cash and credit card transactions while maintaining an accurate cash drawer.
• Respond to guest inquiries promptly and effectively.
• Maintain a clean and organized front desk area, including stocking supplies.
• Coordinate with housekeeping, maintenance, and management to resolve guest concerns.
• Conduct routine property walks and report safety or maintenance concerns.
• Provide front desk coverage at multiple properties as needed while maintaining service standards.

Skills

Customer service

Communication

Multitasking

Reliability

Cash handling

Team coordination

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Microsoft Office / Google Workspace

Job description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service while managing daily front desk operations. This role is responsible for handling check-ins and check-outs, managing reservations, processing payments, and responding to guest needs with professionalism and efficiency. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and is committed to upholding the highest standards of accountability and legendary service.

Schedule:

Full-time, 40 hours per week. This position requires availability on Saturdays and Sundays from 9:00 AM-5:00 PM. Weekday hours are 8:30 AM-5:00 PM, with two consecutive weekdays off (either Monday/Tuesday or Tuesday/Wednesday), based on business needs. As a multi-site/floating position, flexibility to work at different assigned properties and adjust to coverage needs is required

Essential Functions:

(Include but are not limited to)

Accountability:

• Handle all aspects of guest check-in and check-out procedures with precision and accuracy.
• Manage reservations, cancellations, and modifications, ensuring all records are accurately maintained.
• Handle cash and credit card transactions while maintaining an accurate cash drawer.
• Ensure all guest requests and inquiries are addressed promptly and effectively.
• Maintain a clean and organized front desk area, including stocking supplies and informational materials.
• Coordinate with housekeeping, maintenance, and management teams to resolve guest concerns and maintain property standards.
• Conduct routine property walks and report safety, maintenance, or cleanliness concerns.
• Provide front desk coverage at multiple extended-stay communities as needed while maintaining consistent service standards and professionalism.

Legendary Customer Service:

• Greet guests with a warm and friendly attitude, making them feel welcome and valued from the moment they arrive.
• Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay.
• Handle guest complaints and concerns professionally and efficiently, striving to resolve issues to the guest's satisfaction.
• Demonstrate empathy, patience, and resilience when dealing with challenging guests.
• Go above and beyond to create memorable experiences that exceed guest expectations.
• Build positive relationships with long-term guests and residents, fostering a welcoming community atmosphere.

Dealing with Difficult Situations:

• Remain calm and composed under pressure, maintaining professionalism in challenging situations.
• Exercise discretion and tact when addressing sensitive issues or difficult guests.
• Collaborate with other team members to find solutions and ensure a positive outcome.
• Follow established protocols and procedures for handling emergencies, security incidents, and guest disturbances.

Qualifications:

• High school diploma or equivalent.
• Strong customer service and communication skills (verbal and written).
• Basic computer skills (email, data entry, Microsoft Office, or Google Workspace).
• Familiarity with hotel property management systems (PMS) preferred.
• Comfortable handling cash and credit card transactions.
• Ability to multitask in a fast-paced environment.
• Reliability and punctuality.
• Valid driver's license, current auto insurance, and reliable transportation required.
• Must be able to travel between assigned extended-stay communities during the workday as business needs require.
• Flexibility to work the assigned schedule, including weekends and holidays, and adjust to changing coverage or operational needs.
• Previous hotel front desk, hospitality, customer service, or property management experience preferred.
• Experience with social media marketing is highly preferred.
• Bilingual English/Spanish is a plus.

Physical Requirements:

• Stand, walk, and move throughout the property for extended periods during the workday.
• Sit, type, and work at a computer for prolonged periods as needed.
• Occasionally lift, carry, push, or pull items weighing up to 25 pounds.
• Bend, stoop, kneel, and reach when handling supplies or assisting with front desk and property needs.
• Communicate effectively in person, by telephone, and through other communication systems used in the role.
• Perform job duties in a fast-paced environment with frequent interruptions and changing priorities.
• Respond promptly and appropriately to emergency or security situations in accordance with Company procedures.
• Remain attentive and professional while working indoors for extended periods.
• Navigate common areas, guest rooms, hallways, and other areas of the property as needed to perform job duties.

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• Employer-paid HealthiestYou virtual healthcare benefit, including 24/7 virtual care, mental health support, dermatology, expert medical services, digital physical therapy, and more
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days and 10 paid holidays
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.