Front Desk Agent - Marriott Experience

CUSA, LLC; Gulfport (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hotel management is seeking a dedicated Front Desk Agent to join their team at the Fairfield Inn and Suites in Gulfport, MS. In this role, you will be the face of the hotel, providing exceptional guest service and ensuring a pleasant and secure stay for all guests. Your responsibilities will include following hotel policies, answering guest inquiries, and offering local recommendations. This position is perfect for someone who enjoys working independently and thrives in a dynamic environment where guest satisfaction is the top priority.

Qualifications

• Ability to work independently while delivering excellent guest service.
• Strong communication skills for guest interactions.

Responsibilities

• Follow standard procedures to ensure hotel policies are accurately followed.
• Answer guest questions and provide recommendations about the hotel and local area.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Now Hiring: Hotel Front Desk Agent

CUSA, LLC, one of the most successful hotel management companies in the industry, is searching for a Front Desk Agent for the Fairfield Inn and Suites Gulfport, MS. Joining our team means being part of a company that prides itself on providing exceptional guest service, recognizing our associates as our greatest asset, and delivering value to our business partners and owners.

The Front Desk Agent will demonstrate the ability to work independently while delivering excellent guest service. Responsibilities include following standard account procedures to ensure hotel policies are followed accurately. Guest security and safety are paramount at CUSA, LLC, and the Front Desk Agent plays a crucial role in ensuring every guest has a pleasant, safe, and secure stay. The role also involves answering guest questions and providing recommendations about the hotel and local area, completing duties in accordance with hotel policies and procedures.