Front Desk Agent - Marriott Detroit Metro Airport

Remington Hotels; Romulus (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel is seeking Front Office Staff to provide outstanding guest experiences. Responsibilities include greeting guests, managing reservations, handling payments, and ensuring an efficient check-in/out process. Ideal candidates will possess a strong work ethic, teamwork skills, and flexibility in scheduling.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoys being part of a team.

Responsibilities

• Greet and check guests in and out professionally.
• Handle payments accurately and manage cash handling.
• Knowledge of hotel rates and reservation procedures.

Skills

High work ethic

Self-initiative

Teamwork

Job description

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!