Front Desk Agent

Rochester Airport Marriott; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent for the Rochester Airport Marriott. The position involves managing guest check-ins and check-outs, handling reservations, and resolving guest concerns in a professional manner. Ideal candidates will have strong customer service skills, a stable work history, and experience in hospitality, particularly with Marriott branding. This role offers a fun working environment with great benefits.

Benefits

Great benefits package, including industry leading 401K

Promotional opportunities with a growing company

Qualifications

• Experience with a Marriott branded hotel highly desired.
• Stable work history required.
• Ability to operate computer equipment and the reservations system.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions and directions.

Skills

Customer Service

Time Management

Problem Solving

Team Player

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Front Desk Agent

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for aFront Desk Agentfor the Rochester Airport Marriott.

Why Work With Us?

• It’s a fun company to work for!

• We recognize efforts and reward results

• Great benefits package, including industry leading 401K

• Promotional opportunities with a growing company

• $16.00

Responsibilities

• Greet guests and manage check-ins and check-outs

• Handle reservations, cancellations, and room assignments

• Assist guests with questions, directions, and local recommendations

• Address and resolve guest concerns professionally

• Maintain accurate guest records and room key inventory

• Support front desk operations as needed

Requirements:

• Experience with a Marriott branded hotel highly desired

• Be able to manage time effectively, complete required tasks on time

• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience:

• High School diploma or equivalent required

• Stable work history required

• Strong understand of Microsoft Office products (Excel, Word, Outlook)

• Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!

• Must be able to convey information and ideas clearly

• Must maintain composure and objectivity under pressure

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.