Front Desk Agent - Luxury Guest Experience

Kessler-Collection-6864b3fb; Charleston (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Job summary

Grand Bohemian Charleston, Autograph Collection, part of Davidson Hospitality Group, is seeking a friendly Front Desk Agent to warmly welcome guests and set the tone for their stay. You will handle check-ins/outs, answer questions, and coordinate with teams to ensure seamless service.

Ideal candidates bring strong communication, cash handling experience, and a hospitality mindset. Join us in Charleston's historic district and enjoy an engaging role in a luxury boutique hotel setting with career

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Cash handling

Communication

Problem-solving

PMS software

Organization

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

PMS software

Job description

Grand Bohemian Charleston, Autograph Collection, part of Davidson Hospitality Group, is seeking a friendly Front Desk Agent to warmly welcome guests and set the tone for their stay. You will handle check-ins/outs, answer questions, and coordinate with teams to ensure seamless service.

Ideal candidates bring strong communication, cash handling experience, and a hospitality mindset. Join us in Charleston's historic district and enjoy an engaging role in a luxury boutique hotel setting with career