Front Desk Agent-LINE DC

The LINE Hotel Group; Washington (District of Columbia); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD insurance

Referral bonus (Ward 1)

Job summary

The LINE DC is seeking a dynamic Front Desk Agent who is a DC Ward 1 Resident to join our team. The role requires genuine hospitality passion and an entrepreneurial spirit, with a Ward 1 Resident bonus of $300.

You will greet guests, handle inquiries, and ensure smooth check-in/check-out while upholding the highest standards of service. This on-site position offers competitive hourly compensation and benefits.

Qualifications

• High School diploma or general education degree (GED).
• Three (3) years related experience in hospitality or service industry preferred.
• Strong communication skills.
• Collaborative spirit.
• Ethical conduct.
• Computer proficiency: Microsoft Office, Opera PMS.
• Positive attitude.
• Eye for detail.
• Problem solving abilities.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact.
• Establish and maintain good communications with colleagues and departments.
• Handle guest interactions with hospitality and professionalism; resolve inquiries and complaints.
• Check in guests and ensure correct room type and rate.
• Arrange luggage delivery to rooms when needed.
• Issue correct keys and assist with check-out and billing.
• Manage cash, currency exchange, and balance the bank.
• Reconcile transactions at shift end.
• Create a friendly, comfortable atmosphere for guests.
• Accept reservations when Reservations staff are unavailable.
• Address guest inquiries and direct to appropriate department.
• Understand Front Office operations in PMS and hotel services hours.

Skills

Strong communication skills

Collaborative spirit

Ethical conduct

Computer proficiency (Microsoft Office

Opera PMS

Positive attitude

Eye for detail

Problem solving abilities

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

About Our Company

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. At LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

We are seeking a dynamic Front Desk Agent that is a DC Ward 1 Resident to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*.

Responsibilities

• Greet every guest promptly with a smile and maintain eye contact
• Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
• Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
• Arrange for luggage to be delivered to guest rooms as needed
• Issue correct keys to the guest
• Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
• Reconcile all transactions at the close of each shift
• Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff
• Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
• Understand all aspects of the Front Office in the hotel’s Property Management System
• Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
• Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
• Participate in scheduled departmental meetings and all other relevant meetings as requested

Benefits

• Free food & snacks
• Health insurance
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Core Competencies

• High School diploma or general education degree (GED)
• Three (3) years related experience in hospitality or service industry preferred
• Strong communication skills
• Collaborative spirit
• Ethical Conduct
• Computer Proficiency: Microsoft Office, Opera PMS
• Positive Attitude
• Eye for Detail
• Problem solving abilities

Our Doors Are Yours To Open

The LINE DC is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Referral DC Ward 1 Resident bonus
• Discounted family rates
• Family meals
• Two weeks’ vacation, 10 Holidays and other rewards.

Compensation

Compensation: $20.00 - $23.00 per hour

Equal Opportunity Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.