Front Desk Agent-LINE DC

The Line LLC; Washington (District of Columbia); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Ward 1 Resident Bonus

Job summary

The LINE DC is seeking a dynamic Front Desk Agent to join our team in Washington, DC. You will greet guests, manage check-ins/outs, and coordinate with hotel staff to ensure a seamless guest experience in a vibrant city setting.

We value hospitality passion, strong communication, and teamwork. A Ward 1 Resident Bonus of $300* is offered; enjoy our health/vision/dental cover, retirement plan, and opportunities to grow in a culture that blends design with local DC community life.

Qualifications

• High School diploma or GED required.
• 3 years related experience in hospitality or service preferred.
• Strong communication skills and collaborative spirit.
• Ethical conduct and attention to detail.
• Proficiency with Microsoft Office and Opera PMS.

Responsibilities

• Greet guests promptly with a smile and maintain eye contact.
• Coordinate with fellow colleagues and departments to ensure smooth service.
• Handle guest interactions, in person and by phone, with hospitality and professionalism.
• Check in guests, assign room types, and ensure correct rates.
• Arrange luggage delivery and issue keys as needed.
• Check out guests, collect keys, and settle charges.
• Maintain balanced cash handling and reconcile transactions.
• Create a friendly, helpful atmosphere for guests.
• Answer reservations, changes, and cancellations when needed.
• Understand hotel services and PMS operations, including safety procedures.

Skills

Hospitality experience

Strong communication

Collaborative spirit

Ethical conduct

Positive attitude

Eye for detail

Problem solving

Customer service software

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

Benefits:

• Free food & snacks
• Health insurance
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

About our Company

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it's a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. At LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

We are seeking a dynamic Front Desk Agent that is a DC Ward 1 Resident to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*.

Responsibilities

1. Greet every guest promptly with a smile and maintain eye contact
2. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
3. Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
4. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
5. Arrange for luggage to be delivered to guest rooms as needed
6. Issue correct keys to the guest
7. Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
8. Settle guest bills accurately
9. Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
10. Reconcile all transactions at the close of each shift
11. Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
12. Accept reservations, changes and cancellations in the absence of Reservations Department Staff
13. Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
14. Understand all aspects of the Front Office in the hotel's Property Management System
15. Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
17. Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

Our Doors Are Yours To Open...

The LINE DC is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks...

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Referral DC Ward 1 Resident bonus
• Discounted family rates
• Family meals
• Two weeks' vacation, 10 Holidays and other rewards.