Front Desk Agent - InterContinental Boston

InterContinental Hotels Group; Boston (MA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid vacation

Staff meals

Global hotel discounts

Forbes service training

Job summary

InterContinental Hotels Group in Boston is seeking a Front Desk Agent to welcome guests with luxury service and effortless efficiency, ensuring a smooth check-in and a memorable stay. You will be the host and concierge, guiding guests with personalized recommendations and seamless problem resolution.

In this Forbes Five-Star environment, you will participate in daily briefings and training, maintain a polished appearance, and uphold Forbes service standards while working a flexible schedule

Qualifications

• Luxury hotel experience preferred.
• Fluent in English; other languages a plus.
• Comfortable with property management and reservation systems.
• Able to lift up to 50 lbs and stand for extended periods.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests with poise and warmth at check-in and check-out.
• Manage check-ins and check-outs with accuracy and efficiency.
• Recognize IHG One Rewards members and returning guests.
• Deliver personalized service and recommendations, anticipating guest needs.
• Handle cash, credit card, and billing transactions securely.
• Document guest preferences across departments and communicate them clearly.
• Maintain lobby aligned with Forbes luxury standards.
• Participate in daily briefings and Forbes service training.
• Uphold Forbes Five-Star behavior standards (Gracious communication, anticipatory service, professional demeanor).

Skills

Guest service

Communication

Multitasking

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

Reservation systems

Property management systems

Job description

Hotel: IC - Boston (BOSHA), 510 Atlantic Avenue, 02210

Position Overview

As a Front Desk Agent, you are the orchestrator of first impressions, the elegant voice, the knowledgeable guide, the steady presence who ensures that every arrival feels like a homecoming. From the moment guests step into our lobby to the time they depart, you’ll be their trusted host and concierge, creating personalized, polished, and frictionless experiences.

Key Responsibilities

• Greet guests with poise, professionalism, and warmth, embodying a luxury welcome
• Manage check-ins and check-outs with accuracy, efficiency, and attentiveness
• Recognize IHG One Rewards members and returning guests with tailored acknowledgment
• Deliver personalized service and thoughtful recommendations, anticipating guest needs
• Handle cash, credit card, and billing transactions with security and precision
• Resolve concerns or requests with empathy, timeliness, and a sense of ownership
• Clearly document and communicate guest preferences across departments
• Maintain a lobby environment aligned with Forbes luxury standards
• Actively participate in daily briefings and Forbes service training
• Uphold the principles of Forbes Five-Star behavior standards, including:
  • Gracious, intuitive, and sincere communication
  • Anticipatory service and attention to detail
  • Professional demeanor, grooming, and body language
  • Consistent use of guest names and recognition moments
  • Polished service recovery and emotional intelligence

What Sets You Apart

• Previous experience in a luxury or Forbes-rated hotel preferred
• Natural ability to build rapport and deliver intuitive, guest‑centered service
• Fluent in English; other languages a plus
• Comfortable with property management and reservation systems
• Strong problem‑solving, multitasking, and organizational skills
• High school diploma or equivalent required; some college preferred
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Able to lift up to 50 lbs and remain on feet for extended periods

What We Offer

• Medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid vacation, holidays, and wellness days
• Complimentary staff meals and dry cleaning
• IHG Employee Room Benefit Program – Global hotel discounts
• Ongoing Forbes service training and development
• A sophisticated, inclusive, and growth‑oriented culture

EEO Statement

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

EEO Is The Law—click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

If you require reasonable accommodation during the application process, please click here.