Lead Banquet Houseperson- InterContinental Boston

InterContinental Hotels Group; Boston (MA); On-site; USD 36,595 - 52,121; Full time

Benefits offered by this job

Hourly Rate: $32.20

Medical, dental, vision, life, and disability insurance

401(k) retirement plan

Paid time off

Complimentary employee meals

Global hotel discounts

Job summary

InterContinental Hotels Group in Boston seeks a Banquet Houseperson responsible for managing the banquet housemen team, ensuring proper setup and cleanliness of banquet areas. The ideal candidate will utilize their communication and critical thinking skills, and be comfortable working without supervision. Particular attention is given to table arrangements and inventory management, while providing excellent services to clients. Competitive benefits include a $32.20 hourly rate and medical insurance.

Qualifications

• Ability to speak, read, write and understand primary workplace languages.
• Good verbal and written communication skills.
• Ability to work without management supervision.

Responsibilities

• Set up and break down tables and audio-visual equipment based on group requirements.
• Inspect cleanliness and working condition of equipment for setup.
• Prioritize daily work for the housemen team and delegate tasks efficiently.

Skills

Communication skills

Critical thinking

Basic math skills

Education

High school or equivalent education

Job description

Hotel

IC - Boston (BOSHA), 510 Atlantic Ave, 02210

JOB OVERVIEW

In addition to performing the duties of a Banquet Houseperson this position has overall responsibility of prioritizing the day's work for the banquet housemen team and overseeing accuracy of set‑up according to the Banquet event order in accordance to hotel standards, while effectively applying critical thinking skills without management supervision when needed.

LEADERSHIP ATTRIBUTES

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES

• Set‑up and/or break‑down tables, chairs, audio‑visual equipment and platforms/stages and other equipment as specified by group requirements. Set‑up table linens, skirting and table‑top items (water pitchers, glasses, supplies, etc.)
• Clean, store, and secure in an organized manner all tables, chairs, and audio‑visual equipment, platforms/stages and other equipment used for banquet functions.
• Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas.
• Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages and maintenance issues to on‑duty management.
• Refresh rooms during breaks (replenish supplies, water pitchers, etc.)
• Retrieve clean linen and skirting and stock in storage areas.
• Pick‑up and deliver all boxes and materials (easels, blackboards, etc.) for function.
• Check setups for accuracy.
• Ensure timeliness of room setup.
• Prepare for flips/turns, act as a team leader during refreshes, flips and turns.
• Monitor supplies of key inventory such as linen and meeting materials, report shortages to manager on duty.
• Prioritize the day's work for the housemen team in accordance with business demands, delegate tasks to team members when necessary to ensure tasks are completed efficiently.
• Liaise between management and housemen team to adjust for changes when made by the client.
• Apply critical thinking skills to adjust room setups, or make suggestions which improve client satisfaction.
• Analyze diagrams and compare with BEO setup requirements to check for discrepancies and plan ahead for the next set and next shift.
• Check to ensure all equipment, linen and supplies are stored in their proper locations at the end of each shift.
• Pass along necessary information for the shift change to management.
• Act as main point of contact for management radio calls, delegate tasks as needed.
• Work without management supervision when needed.
• Additional point of contact for clients and AV leaders when questions or concerns regarding setup arise.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Apply critical thinking skills when needed.
• Basic math is used frequently to ensure the proper set‑up of tables, settings, chairs, etc.
• May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS

• Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.).
• Moving about the function areas.
• Bending, stooping, kneeling, pushing.

EDUCATION

• High school or equivalent education required.

EXPERIENCE

• Prior hospitality supervisory experience preferred.
• Prior experience as Banquet Houseperson required.

WHAT WE OFFER

• Hourly Rate: $32.20
• The Union offers medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• Paid time off and wellness
• Complimentary employee meals
• Global IHG hotel discounts and access to exclusive perks
• A culture rooted in respect, creativity, and professional growth

Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift.

IHG is an Equal Opportunity Employer. We are committed to fostering a workplace that reflects the diversity of the world around us and where everyone has a voice. All qualified applicants will receive consideration for employment without regard to race, gender, religion, national origin, sexual orientation, disability, or protected veteran status.