Catering and Conference Services Manager- InterContinental Boston

IHG Hotels & Resorts; Boston (MA); On-site; USD 61,200 - 73,600; Full time

Job summary

InterContinental Boston, part of IHG Hotels & Resorts, seeks a Conference Services Manager to coordinate conferences, meetings and group activities booked through the sales department. You will negotiate pricing, confirm requirements, and ensure guest satisfaction across events in a luxury-hotel setting.

Ideal candidates have some college and 1–2 years in sales/marketing, with English fluency and prior luxury-hotel experience preferred. This is an on-site role with fulltime hours and benefits.

Qualifications

• Some college plus 1–2 years of sales or marketing experience or equivalent education and experience.
• Prior experience in a luxury hotel environment is preferred.
• Fluency in English is required.

Responsibilities

• Negotiate food & beverage pricing, function space, and hotel services within approved guidelines.
• Confirm group requirements via contract terms, addenda, pricing, and event orders.
• Collaborate with sales to service and solicit new business.
• Upsell client events and manage function space and room block inventory.
• Support hotel catering and conference strategy implementation.
• Coordinate services with other departments as agreed by the sales office and clients.
• Promote teamwork and quality service through daily communication.
• Assist clients with menu planning, food & beverage coordination, and event setup.
• Welcome group contacts upon arrival and ensure guest satisfaction.
• Follow up with clients during and after events to secure future bookings.
• Handle inquiry calls and provide proposals per departmental policies.
• Ensure all functions are set up, refreshed, and broken down on schedule.
• Distribute Banquet Event Orders (BEOs) and contracts efficiently.
• Conduct facility tours and entertain qualified clients.
• Maintain client files and update information daily.
• Review daily charge postings and resolve discrepancies; prepare final bills.
• Complete post‑conference reports for senior management.
• Report meeting needs between clients and hotel staff.
• Prepare and distribute amenity request forms, obtain approvals, and follow up on delivery.
• Verify function room setups before guest arrival, ensuring compliance with client requirements and hotel standards.
• Perform other duties as assigned.

Skills

Sales experience

English fluency

Communication skills

Education

Some college or equivalent

Job description

Conference Services Manager

Do you see yourself as a Conference Services Manager? Join us and become part of a team that values individual talents and diverse perspectives.

Hotel Overview

InterContinental Boston is a luxury hotel brand recognized for exceptional service and experiences, featuring 424 upscale rooms, a full‑service spa, and 32,000 square feet of premier meeting space.

Position Overview

In this role you will manage and coordinate all conferences, meetings, group functions, and group activities booked through the sales department.

Responsibilities

• Negotiate food & beverage pricing, function space, and hotel services within approved guidelines.
• Confirm group requirements via contract terms, addenda, pricing, and event orders.
• Collaborate with sales to service and solicit new business.
• Upsell client events and manage function space and room block inventory.
• Support hotel catering and conference strategy implementation.
• Coordinate services with other departments as agreed by the sales office and clients.
• Promote teamwork and quality service through daily communication.
• Assist clients with menu planning, food & beverage coordination, and event setup.
• Welcome group contacts upon arrival and ensure guest satisfaction.
• Follow up with clients during and after events to secure future bookings.
• Handle inquiry calls and provide proposals per departmental policies.
• Ensure all functions are set up, refreshed, and broken down on schedule.
• Distribute Banquet Event Orders (BEOs) and contracts efficiently.
• Conduct facility tours and entertain qualified clients.
• Maintain client files and update information daily.
• Review daily charge postings and resolve discrepancies; prepare final bills.
• Complete post‑conference reports for senior management.
• Report meeting needs between clients and hotel staff.
• Prepare and distribute amenity request forms, obtain approvals, and follow up on delivery.
• Verify function room setups before guest arrival, ensuring compliance with client requirements and hotel standards.
• Perform other duties as assigned.

Qualifications

Some college plus 1–2 years of sales or marketing experience or equivalent education and experience. Prior experience in a luxury hotel environment is preferred. Fluency in English is required.

Physical Requirements

• Frequently standing or moving inside and outside the facility.
• Carrying or lifting up to 25 pounds.
• Handling objects, bending, stooping, and kneeling.

Other Work Requirements

• Use strong communication skills when interacting with guests, employees, and third parties.
• Use reading and writing abilities for paperwork and reports.
• Apply basic math, budgeting, profit/loss concepts, percentages, and variances.
• Employ problem‑solving, reasoning, motivation, and organizational skills.
• Work nights, weekends, and/or holidays as needed.

Compensation and Benefits

Salary: $72,000 per year. Benefits include medical, dental, vision, disability and life insurance, a matching 401(k) plan, complimentary dry cleaning, employee meals, worldwide hotel discounts, and other discount programs.

Legal and Equal Opportunity Statement

At IHG Hotels & Resorts, we provide equal employment opportunities to all applicants and employees without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other protected characteristic.

Additional Information

Information regarding salary range, adjustments, and policy details is available on our website. Required accommodations during the application process are also provided. IHG does not accept applications from staffing agencies.