Front Desk Agent - Hotel Operations

Seminole Hard Rock Hotel & Casino Tampa; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

The Seminole Hard Rock Hotel & Casino Tampa is seeking a Front Desk Agent to deliver courteous front desk services and create a pleasant hotel stay and gaming experience.

You will register guests, handle payments, assist with billing, and promote hotel and casino amenities. The role requires a high level of guest service, strong phone etiquette, and the ability to stand for long periods while using a computer.

Qualifications

• High school diploma or GED is required.
• 6 months of Front Desk/Hotel Operations experience.
• Exceptionally strong interpersonal and customer relations skills to ensure guest satisfaction.
• Exceptional phone etiquette is required.
• Must be able to stand for long periods and enter information into a computer.
• Must possess basic math skills to accurately calculate and process guest payments.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining payment information.
• Settles account balances of departing guests by accepting payment and handling cash drawer.
• Investigates and resolves general billing discrepancies.
• Engages guests in property promotions and hotel/casino amenities.
• Responds to guest inquiries concerning entertainment or attractions and provides general information for a pleasant stay.
• Promotes positive public/employee relations at all times.
• Anticipates guests’ needs and responds to requests to ensure satisfaction.
• Monitors work areas to ensure cleanliness standards are achieved.

Skills

Interpersonal skills

Customer service

Phone etiquette

Cash handling

Computer entry

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Front Desk Agent is responsible for providing courteous front desk services to guests by delivering products and services that result in a pleasant hotel stay and overall gaming experience

Essential Duties Include, But Are Not Limited To

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settles account balances of departing guests by accepting payment and handling cash drawer
• Investigates and resolves general billing discrepancies
• Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
• Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
• Promotes positive public/employee relations at all times
• Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
• Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed

Qualifications

• High school diploma or general education degree (GED) is required
• 6 months of Front Desk/Hotel Operations experience
• Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
• Must have exceptional phone etiquette
• Must be able to work standing for long periods of time
• Must be technologically savvy and be able to operate and enter information into a computer
• Must possess basic math skills necessary to accurately calculate and process guest payments
• Must be able to follow procedures in standard situations in which specific steps are involved

Work Environment

• Duties and responsibilities are typically performed in the Hotel Lobby area; a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Position requires ability to stand and walk 100% of the time. Extensive periods of data entry is required
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#gotoworkhappy

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.