Front Desk Agent - Hotel Operations

Seminole Casino Hotel Immokalee; Immokalee (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Seminole Casino Hotel Immokalee is looking for a friendly Bell Desk/Concierge teammate to welcome guests, complete paperwork, and handle payments with accuracy. You will assist with cash drawer balancing and help guests enjoy casino and hotel promotions during their visits.

In this role you will anticipate guest needs, respond to requests, and support the Bell, Facilities and Housekeeping teams to ensure smooth operations and exceed expectations.

Responsibilities

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Sets the accounts balances of departing guests by accepting payment and handling cash drawer.
• Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits.
• Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.
• Assist Bell Concierge with delivery as necessary.
• Act as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

• Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Sets t les account balances of departing guests by accepting payment and handling cash drawer.
• Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits.
• Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.
• Assist Bell Concierge with delivery as necessary.
• Act as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.