Front Desk Agent - Hotel Operations

Hard Rock Hotel Cancun; Immokalee (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Seminole Casino Hotel Immokalee is seeking a Front Desk Agent to greet guests, register arrivals, and handle payment details at check-in and checkout. You will promote casino and hotel amenities, anticipate guest needs, and respond to requests to ensure a memorable visit.

You will also support Bell Concierge, Facilities and Housekeeping to keep operations running smoothly and guest expectations exceeded. The role is full-time, on-site in Immokalee, FL.

Qualifications

• Registers arriving guests and collects required payment information.
• Settles accounts during guest checkout and handles cash drawer.
• Promotes casino and hotel amenities to enhance guest experience.
• Responds to guest requests and expectations to ensure satisfaction.
• Collaborates with Bell Concierge, Facilities and Housekeeping to ensure smooth operations.

Responsibilities

• Greet and check in guests in a courteous, professional manner.
• Process payments and balance cash drawer accurately.
• Inform guests about promotions and hotel amenities.
• Coordinate with Bell Concierge and Housekeeping to meet guest needs.

Job description

## Front Desk Agent - Hotel OperationsApplylocations: Seminole Casino Hotel Immokaleetime type: Full timeposted on: Posted Todayjob requisition id: R10893Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:*** Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.* Settles account balances of departing guests by accepting payment and handling cash drawer.* Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits.* Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.* Assist Bell Concierge with delivery as necessary.* Act as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded. *The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.*