Assistant Manager, Front Office

Hard Rock Hotel Cancun; Tampa, Northern (FL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Tampa is seeking an Assistant Manager, Front Office to assist in planning and directing the Front Desk, Guest Service, and PBX operations, ensuring a positive guest experience. The role requires leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment on the casino/hotel floor.

Applicants should have a minimum of two years in front desk/hotel operations at a four-diamond property, with strong phone etiquette and

Qualifications

• High School diploma or equivalent required.
• Minimum 2 years of full service Front Desk/Hotel Operations experience at a 4 star/4 diamond property.
• Must possess exceptional phone etiquette.
• Must be able to work independently, without direct supervision.
• Must be able to manage multiple tasks with attention to detail.
• Must possess knowledge of hotel and casino operations.
• Must possess strong leadership, communication and time management skills.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Must be able to work standing/sitting for long periods of time.
• Promotes positive guest experience.

Responsibilities

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Oversees daily work assignments of Front Desk staff.
• Performs detailed guest room inspections to identify repair/improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Promotes positive guest/employee relations.
• Other duties as assigned.

Skills

Leadership

Communication

Time management

Phone etiquette

Independence

Customer service

Education

High School Diploma

Tools

MS Office

AS400

Job description

## Assistant Manager, Front OfficeApplylocations: Seminole Hard Rock Hotel & Casino Tampatime type: Full timeposted on: Posted Yesterdayjob requisition id: R11806Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:**This position is responsible for assisting in the planning and directing the Front Desk, Guest Service, and PBX operations-including all related management functions with the end result of a positive guest experience**Essential duties include, but are not limited to:*** Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.* Oversees daily work assignments of Front Desk staff.* Performs detailed guest room inspections to identify repair/improvement needs.* Investigates and resolves guest situations such as reservation errors or lost personal belongings.* Interviews, hires, trains, schedules, appraises, and supervises all directly assigned personnel.* Responsible for quality, consistency, and presentation of all products delivered to guests.* Recommends to senior management operational enhancements that support initiatives and promote excellence.* Promotes positive guest/employee relations.* Other duties as assigned.**Qualifications:*** High School diploma or equivalent required* Minimum 2 years of full service Front Desk/Hotel Operations experience at a 4 star/4 diamond property* Must possess exceptional phone etiquette* Must be able to work independently, without direct supervision* Must be able to manage multiple tasks with attention to detail* Must possess strong computer skills and familiarity with MS office and AS400* Must possess knowledge of hotel and casino operations* Must possess strong leadership, communication and time management skills* Responsible for quality, consistency, and presentation of all products delivered to guests* Must be able to work standing/sitting for long periods of time* Promotes positive guest experience**Work Environment:*** Duties and responsibilities are typically performed in the hotel and back of house of the casino, which can be faced-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.**Native American Preference Policy:**The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.**Employment Process:**Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:* Credit Check* Criminal Background Check* Drug Screen***Disclaimer*** While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).