Front Desk Agent - Holiday Inn Express Pendleton

Eternal Hotels LLC; Pendleton (OR); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid Sick Time

Oregon Saves

Job summary

Eternal Hotels LLC operates Holiday Inn Express in Pendleton, OR and seeks a dependable front desk agent to welcome guests, check them in/out, and handle requests with a friendly, professional approach.

You will promote hotel services, assist guests with needs, and help ensure a smooth stay, contributing to a positive first impression and guest satisfaction.

Qualifications

• 1 year of customer service and front desk experience
• High school or equivalent
• Food Handlers Card
• 2+ years of customer and front desk experience (preferred)

Responsibilities

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provide professional and friendly service to guests
• Deal with guests
• Calculate bills, collect payments and maintain cash bank per policies
• Post charges to guest accounts (room service, food, liquor, and telephone)
• Front Office is where guests form first/last impressions and should create a pleasant experience for return visits

Skills

1 year customer service/front desk

Multitask and time mgmt

Clear communication

Motivated

Education

High school or equivalent

Food Handlers Card

Front desk experience

Job description

We’re growing, and we’d love for you to be part of it! Holiday Inn Express is looking for a [Job front desk agent to join our team. If you’re dependable, friendly, and ready to be part of a supportive workplace,

Summary/Objective

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest's stay. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sell, register, and assign rooms to guests
• Promote hotel facilities and services
• Provides a professional and friendly service for guests
• Dealing with guests
• Calculate bills, collect payments and maintain cash bank according to policies
• Post charges to guest accounts: room service, food, liquor and telephone.
• The Front Office is the area of the hotel where guests form their first and last impressions of the hotel. This makes it really important for the Front Desk Agents to work hard to create a pleasant experience for guests to ensure their return.

Competencies

• Diplomacy and the ability to communicate clearly
• The ability to multitask, prioritize and manage time
• The ability to perform under pressure
• Must be highly motivated

Work Environment

You’ll be working in the guest-facing portion of hospitality. This means being in contact with people all the time.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Required Education and Experience

• 1 year of customer service and front desk experience
• High school or equivalent
• Food Handlers Card

Preferred Education and Experience

• 2 plus years of customer and front desk experience.

Benefits

• Paid Sick Time
• Oregon Saves