Front Desk Agent Holiday Inn Express

NorthStar Hospitality LLC; Lancaster (OH); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Employee Discounts

Medical, Dental, Vision, Life benefits

Career growth opportunities

Job summary

NorthStar Hospitality LLC is seeking a customer-focused Front Desk Agent for the Holiday Express in Lancaster, OH. You will be the guests' first contact, handling check-ins/outs and reservations while providing information on rooms, rates, and amenities.

Day shifts are available and weekend availability is required. The role emphasizes superior customer service, effective communication, and coordinating with housekeeping to ensure rooms meet guest expectations.

Qualifications

• Experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate (Booking/TripAdvisor).
• Customer service oriented.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information (contacts, dates).
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to complaints professionally and promptly.
• Coordinate with housekeeping to prepare rooms.
• Arrange personalized services for VIPs and events, e.g., wedding guests.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Hotel Front Desk Experience

Reservations Software

Travel Websites Knowledge

Customer Service Mindset

Communication & Organization

Tools

Hotel reservations software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $13.00 To $13.50 Hourly

NorthStar Hospitality is looking for customer focused Front Desk Agents at our Holiday Express, Lancaster to serve as our guests’ first point of contact and manage all aspects of their accommodation. Day shift available and weekend availability is a must for this position.

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

What NorthStar Hospitality offers:

• Employee Discounts
• Medical, Dental, Vision, and Life benefits
• Opportunity for Career growth

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Performs other duties as assigned and needed.

Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Owned and Managed by NorthStar Hospitality, LLC

NorthStar Hospitality is committed to hiring a diverse workforce and sustaining an inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.