Front Desk Agent | Hershey Courtyard Chocolate Ave

Shaner Hotels; Hershey (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

Shaner Hotels is hiring at Courtyard by Marriott Hershey Chocolate Avenue in Hershey, PA for a front desk/guest services role. You will manage check-ins/check-outs, handle payments, and provide information to guests.

Ideal candidates have at least one year of customer service experience, hotel experience preferred, and the ability to communicate clearly with guests and staff. English/Spanish bilingual ability is a plus and local attractions knowledge is helpful.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services during check-in/check-out; process payments according to hotel requirements.
• Resolve guest inquiries and assist with requests in a courteous, professional manner.

Skills

Customer service

Communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Computer experience

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 120-room Courtyard by Marriott Hershey Chocolate Avenue! Ideally located in the heart of Hershey, Pennsylvania—"The Sweetest Place on Earth"—our hotel provides guests with convenient access to some of the area's most popular attractions and experiences.

Located just steps away from the GIANT Center, Hersheypark, Hershey's Chocolate World, and ZooAmerica North American Wildlife Park, our hotel is the perfect destination for family vacations, sporting events, concerts, and leisure travel. Guests can also easily explore nearby attractions, including Indian Echo Caverns, the Pennsylvania State Capitol, and the scenic Appalachian Trail.

Our modern hotel features comfortable guest rooms, contemporary amenities, complimentary high-speed Wi-Fi, a fitness center, indoor pool, flexible meeting space, and The Bistro, offering breakfast, dinner, specialty beverages, and evening cocktails in a welcoming atmosphere.

If you're passionate about hospitality and committed to delivering exceptional guest experiences, Courtyard by Marriott Hershey Chocolate Avenue offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and creating memorable stays for every guest.