Front Desk Agent

The Element Asheville Downtown; Asheville (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Employee discount at Marriott

Free parking

Employee assistance program

Life insurance

Job summary

The Element Asheville Downtown is seeking a Front Desk team member to deliver outstanding guest service during daytime hours. You will handle check-ins, answer guest questions, and support a smooth hotel operation in a welcoming environment.

This full-time position comes with a robust benefits plan including health and vision insurance, paid time off, employee discounts, and more, reflecting our commitment to a positive workplace and guest satisfaction.

Qualifications

• Friendly and outgoing, with strong interpersonal skills.
• Demonstrated customer service abilities.
• Basic knowledge of computer software and programs.
• Cash-handling skills and attention to detail.
• Strong organizational skills.

Responsibilities

• Deliver exceptional guest service during shifts.
• Ensure accurate financial transactions at the front desk.
• Contribute to the smooth operation of the hotel to guarantee guest satisfaction.
• Maintain daytime-focused, self-motivated, and organized work habits.

Skills

Friendly and outgoing

Customer service

Cash handling

Basic computer skills

Attention to detail

Job description

Element Asheville Downtown is now considering applications to join our outstanding team at the hotel Front Desk. First and second shifts are available. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you!

Full-time associates are qualified for our robust benefits plan. This role is anticipated to be full-time and benefits eligible.

Our benefits include:

• Health insurance- with employer contribution
• Vision insurance
• Paid time off
• Employee discount at Marriott properties worldwide
• Free parking - easy access from I-240
• Employee assistance program
• Life insurance - including a $15,000 basic life policy FREE to you

Starting Compensation:

$17 / hour

Culture:

At the Element Asheville Downtown, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we are dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company.

Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville.

The Role:

As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction.

This role requires individuals who are self-motivated, organized, and detail-oriented. If you're someone who thrives on providing top-notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you.

Qualifications:

• Friendly and outgoing
• Demonstrated customer service skills
• Basic knowledge of computer software and programs
• Strong attention to detail and organizational skills
• Basic math skills, cash-handling skills, and attention to detail

The Element is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. The Element participates in E-Verify to confirm the employment eligibility of all new hires.