Front Desk Agent/Guest Service Agent

Hotel Maren Fort Lauderdale Beach, Curio Collection by Hilton; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health/Dental/Vision/Life

Paid vacation & holidays

Travel discounts

Career advancement

Management Development Program

Referral bonus

Insurance options

Job summary

Hotel Maren Fort Lauderdale Beach, Curio Collection by Hilton is seeking a Front Desk / Guest Service Agent to warmly welcome guests from check-in to check-out and help create memorable stays.

You'll handle reservations, payments, and guest information, answer questions, and coordinate with Housekeeping and other teams to ensure a seamless visit. Training is provided for the right candidate with strong customer-service skills and a passion for hospitality.

Qualifications

• Friendly, outgoing, energetic, and enjoys taking care of people.
• Hotel experience is a plus, but training is provided for the right attitude.
• Strong communication and listening skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive, dependable, and professional demeanor.

Responsibilities

• Welcome, check in, and check out guests with a warm, professional attitude.
• Manage reservations, payments, room assignments, and guest information.
• Answer questions and provide recommendations about the hotel and local area.
• Respond to guest requests and resolve concerns with care and professionalism.
• Coordinate with Housekeeping, Maintenance, and other departments for seamless stays.
• Maintain a clean, organized, and welcoming front desk.
• Create memorable guest experiences through genuine, personalized service.
• Work as a team to deliver exceptional hospitality.

Skills

Friendly personality

Excellent communication

Customer service

Problem solving

Multitasking

Organized

Spanish language

Job description

More Than a Job. Be Part of the TEAM.

At Hotel Maren, we believe great hospitality starts with great people. Our TEAM culture encourages every associate to bring their personality, talents, and ideas to work while building a career they can be proud of.

T.E.A.M. = Together Everyone Achieves More

About the Role

As a Front Desk / Guest Service Agent, you are one of the first and most important faces our guests meet. You’ll create a welcoming experience from check-in to check-out while anticipating guest needs, answering questions, and helping make every stay memorable.

We’re looking for someone who is friendly, outgoing, energetic, and genuinely enjoys taking care of people. Hotel experience is a plus, but we’re willing to train the right person with great customer-service skills and a desire to grow.

What You’ll Do

• Welcome, check in, and check out guests with a warm and professional attitude
• Manage reservations, payments, room assignments, and guest information
• Answer questions and provide recommendations about the hotel and local area
• Respond to guest requests and resolve concerns with care and professionalism
• Communicate with Housekeeping, Maintenance, and other departments to ensure a seamless stay
• Maintain a clean, organized, and welcoming front desk
• Create memorable guest experiences through genuine, personalized service
• Work as a TEAM to deliver exceptional hospitality

What We’re Looking For

• Friendly, confident, and outgoing personality
• Strong communication and listening skills
• Excellent customer-service and problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Positive, dependable, and professional attitude
• Comfortable learning new technology and hotel systems
• Previous hotel, hospitality, retail, restaurant, or customer-service experience preferred
• Spanish or additional language skills are highly desired
• Flexible availability, including days, evenings, weekends, and holidays

Hotel experience is not required — we’ll train the right person who brings the right attitude!

Grow With Us

We believe in promoting from within and helping our TEAM members build long-term careers.

Front Desk Agent → Front Office Manager → Operations Manager → Assistant General Manager → General Manager

Our Management Development Program helps high-performing associates develop the skills to become tomorrow’s hospitality leaders.

TEAM Benefits

• 401(k)
• Health, Dental, Vision & Life Insurance
• Paid Vacation, Wellness & Holiday Pay
• TEAM Member & Travel Discounts
• Career Advancement Opportunities
• Management Development Program
• Referral Bonus Program
• Additional insurance options for eligible full-time associates

What’s Your More?

If you’re ready to bring your personality, grow your career, and be part of a TEAM that feels like family, we’d love to meet you.

T.E.A.M. — Together Everyone Achieves More.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete Form I-9 upon hire.

Source: Hospitality Online