Front Desk Agent – Guest Experience & Concierge

Sheraton Gateway Los Angeles; Los Angeles (CA); On-site; USD 36,000 - 54,000; Full time

Job summary

Sheraton Gateway Los Angeles is seeking a hotel front desk associate to check in/out guests with professionalism and efficiency. You will process payments and provide information on hotel services, ensuring an effortless stay for guests.

The role requires strong communication skills, a background in hospitality, and the ability to work nights, weekends, or holidays as needed. 80% of shifts on the Lobby Floor, with opportunities to assist guests with dining, transportation, and reservations.

Qualifications

• High School diploma or equivalent.
• Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others.
• Background in hotel/resort Front Desk. Customer service, and /or hospitality is preferred.
• Other languages preferred.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• 80% shift on Lobby Floor.
• Provide warm, knowledgeable assistance to guests to ensure an effortless and memorable experience.
• Support Concierge, Bell person. Responsibilities will range from dinner reservations, transportation assistance, gift suggestions, hotel referrals and more.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned to provide genuine hospitality and to meet the Sheraton Brand standard.

Skills

Excellent communication skills

Knowledge of Los Angeles area

Customer service

Hospitality experience

Education

High School diploma or equivalent

Tools

Property management systems

Job description

Sheraton Gateway Los Angeles is seeking a hotel front desk associate to check in/out guests with professionalism and efficiency. You will process payments and provide information on hotel services, ensuring an effortless stay for guests.

The role requires strong communication skills, a background in hospitality, and the ability to work nights, weekends, or holidays as needed. 80% of shifts on the Lobby Floor, with opportunities to assist guests with dining, transportation, and reservations.