Front Office Manager

Key West Historic Inns; Key West (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc

Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Key West Historic Inns seeks an experienced Front Office Manager to lead our Front Office team and uphold exceptional guest experiences across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. The role requires strong leadership, revenue awareness, and proficiency with StayNTouch/Opera PMS to drive operational excellence.

You will collaborate across departments to maintain high standards, manage schedules, and coach staff, ensuring seamless guest journeys in

Qualifications

• Minimum 3-5 years in Front Office or hotel operations with 2+ years in leadership.
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred or equivalent experience.
• Experience with PMS platforms StayNTouch, Opera, or similar systems.

Responsibilities

• Oversee all Front Office operations and guest experiences.
• Lead, develop, and support Front Office team to deliver service excellence.
• Ensure operational efficiency, financial accountability, and cross-department collaboration.

Skills

Leadership experience

Guest service excellence

Communication

Organizational & analytical skills

Flexible schedule availability

English proficiency

Scheduling & payroll management

Education

Bachelor's degree in Hospitality Management or related field

Tools

StayNTouch

Opera PMS

Microsoft Office

Job description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

Key West Historic Inns is seeking an experienced and guest-focused Front Office Manager to lead our Front Office team. In this role, you will oversee all Front Office operations, ensuring exceptional guest experiences, efficient daily operations, and a culture of service excellence. The Front Office Manager is responsible for leading, developing, and supporting the Front Office team while maintaining the highest standards of hospitality, operational efficiency, and financial accountability. This position works closely with all hotel departments to create seamless guest experiences and drive departmental performance. If you are a passionate hospitality leader who thrives in a fast-paced boutique hotel environment and enjoys developing teams while delivering exceptional service, we invite you to join our team.

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized.

Qualifications

• Minimum of 3-5 years of Front Office or hotel operations experience, including at least 2 years in a leadership or management role.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms.
• Strong leadership skills with the ability to recruit, coach, mentor, and develop high-performing teams.
• Excellent guest service, communication, interpersonal, and conflict resolution skills.
• Strong organizational, analytical, and problem-solving abilities with exceptional attention to detail.
• Experience managing labor, scheduling, payroll, budgets, and departmental financial performance.
• Working knowledge of hotel operations, revenue management principles, reservations, Night Audit, and guest service standards.
• Proficient in Microsoft Office and other hotel technology platforms.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Must be able to read, write, speak, and understand English.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.