Front Desk Agent (full-time) - The Wyndham Deerfield Beach Resort

Wyndham Deerfield; Deerfield Beach (FL); Presencial; USD 19.000 - 28.000; Tempo integral

Resumo da vaga

Wyndham Deerfield Beach Resort in Deerfield Beach, FL, seeks a Front Desk Agent to be the first point of contact for guests, check-in/out, handle reservations, and deliver friendly, professional service.

This role requires strong communication, cash handling, and knowledge of hotel operations; flexibility to work nights, weekends, holidays in a fast-paced environment.

Qualificações

• High school diploma or equivalent.
• Previous experience in customer service.
• Ability to communicate effectively with guests and colleagues.
• Ability to handle cash, credit card, and room charges.
• Knowledge of hotel operations and local attractions.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsabilidades

• Greet guests and answer questions about the hotel or local area.
• Check guests in and out of the hotel.
• Handle guest requests and complaints in a professional manner.
• Process payments for rooms and services.
• Maintain up-to-date knowledge of hotel services, facilities, and packages.
• Monitor and update reservations system.
• Provide concierge services, such as restaurant reservations and directions.
• Answer and direct calls to appropriate departments.
• Prepare and distribute guest key cards.
• Keep front desk area and lobby tidy and presentable.
• Follow security and emergency procedures.

Conhecimentos

Customer service

Cash handling

Communication

Multi-tasking

Attention to detail

Fast-paced environment

Stand for long periods

Follow instructions

Flexible hours

Problem solving

Formação

High school diploma or equivalent

Ferramentas

Reservations system

Descrição da vaga

The award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests in and out, handling reservations, providing information about our hotel, and responding to any customer inquiries or complaints. You will also maintain a clean and orderly work area and answer calls and emails. If you have a passion for customer service and a positive attitude, we would love to have you join our team!

Requirements

Job Responsibilities

• Greet guests and answer any questions they have about the hotel or local area
• Check guests in and out of the hotel
• Handle guest requests and complaints in a professional manner
• Process payments for rooms and services
• Maintain an up-to-date knowledge of hotel services, facilities, and special packages
• Monitor and update reservations system
• Provide concierge services, such as making restaurant reservations and providing directions
• Answer and direct incoming calls to the appropriate departments
• Prepare and distribute guest key cards
• Keep the front desk area and lobby tidy and presentable
• Follow security and emergency procedures

Job Requirements

• High school diploma or equivalent
• Previous experience working in a customer service role
• Ability to communicate effectively with guests and colleagues
• Ability to handle cash, credit card, and room charge transactions
• Knowledge of hotel operations and services
• Knowledge of local area attractions
• Ability to work efficiently in a fast-paced environment
• Ability to multi-task while maintaining attention to detail
• Ability to stand for long periods of time
• Ability to comprehend and follow instructions
• Ability to work flexible hours, including nights, weekends, and holidays