Front Desk Agent (Full Time Seasonal 2025)

Little Gem Resorts; Vineyard Haven (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Clerk Level I to join their team. This entry-level position offers a fantastic opportunity to develop customer service skills while working in a vibrant resort environment. You will be the first point of contact for guests, ensuring they receive a warm welcome and all necessary assistance during their stay. Responsibilities include greeting guests, managing reservations, and maintaining the front desk area. If you are enthusiastic, enjoy working with people, and are ready to start your career in hospitality, this role is perfect for you.

Benefits

Competitive Pay

Dorm-style Housing

Qualifications

• 0-3 months experience preferred in hospitality settings.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet guests and provide exceptional customer service.
• Maintain a neat and presentable front desk area.

Skills

Communication Skills

Interpersonal Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

Front Desk Clerk Level I is an entry-level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis.

Responsibilities

• Greet guests and provide them with superb customer service
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
• Answer all client questions and incoming calls
• Maintain records and files
• Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction
• Report to work on time and in complete uniform
• Assist in other areas as needed
• Complete any task requested by a supervisor or member of the management team

Qualifications

• Level I: 0-3 months experience at a hotel, resort, or club preferred
• Strong communication and interpersonal skills along with the ability to work in a diverse team environment
• Proficient in basic computer skills including Microsoft Word and Outlook

Compensation and Benefits:

• Competitive pay according to experience
• Dorm-style and shared housing TBD limited available