Front Desk Agent (Full Time Seasonal 2025)

Little Gem Resorts; Nantucket (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Front Desk Clerk Level I in a stunning resort setting! This entry-level position offers a fantastic opportunity to provide exceptional customer service to guests while managing front desk operations. You'll greet visitors, assist with reservations, and ensure that the front desk is always presentable and well-stocked. If you're eager to start your career in hospitality and enjoy working in a diverse team environment, this role is perfect for you! Embrace the chance to grow and make a positive impact on guests' experiences in a beautiful location.

Benefits

Competitive Pay

Shared Housing Available

Qualifications

• Entry-level position with 0-3 months experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Greet guests and provide superb customer service.
• Ensure the front desk is neat and equipped with necessary supplies.
• Answer client questions and maintain records.

Skills

Communication Skills

Interpersonal Skills

Basic Computer Skills

Tools

Microsoft Word

Microsoft Outlook

Job description

Overview

Front Desk Clerk Level I is an entry-level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Maintain records and files.
• Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction.
• Report to work on time and in complete uniform.
• Assist in other areas as needed.
• Complete any task requested by a supervisor or member of the management team.

Qualifications

• Level I: 0-3 months experience at a hotel, resort, or club preferred.
• Strong communication and interpersonal skills along with the ability to work in a diverse team environment.
• Proficient in basic computer skills including Microsoft Word and Outlook.

Compensation and Benefits

• Competitive pay according to experience.
• Dorm style and shared housing TBD limited available.

Successful applicant will pass pre-employment background check.