Front Desk Agent

Cherry Valley Hotel; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Cherry Valley Hotel in Houston, Texas, is looking for a hospitality professional to deliver outstanding guest experiences. Responsibilities include helping guests with various needs, handling transactions, and ensuring safety protocols are followed. The ideal candidate must possess effective communication skills and be comfortable with various front office tasks. This position may involve light lifting and long hours of standing. Apply now to join a team dedicated to excellent service.

Qualifications

• Must be able to effectively communicate in English both verbally and in writing.
• Experience with cash handling or credit transactions is required.
• Proficient in using front office software.

Responsibilities

• Deliver an exceptional hospitality experience to guests.
• Listen to guest concerns and provide assistance.
• Collect payments and manage guest inquiries.
• Follow safety and security policies.

Skills

Good verbal and written communication

Cash or credit transaction handling

Front office software proficiency

Job description

Responsibilities

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.