Front Desk Agent - Full Time (Grave Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas seeks a Night Audit Clerk to review and reconcile hotel and casino revenue, guest folios, and billing timely. You will present a professional image and support guest confidentiality while ensuring accurate postings across hotel systems.

The role collaborates with the Accounting team, prepares audit discrepancies, processes cash and credit transactions, and assists with external audits.

Qualifications

• Must be able to perform routine accounting and clerical tasks.
• Ability to sort, count and verify numbers accurately.
• Experience with hotel accounting preferred.

Responsibilities

• Review and compare operational paperwork with hotel/convention system reports.
• Maintain guest folios and ensure timely guest billings.
• Provide impeccable guest service and confidentiality.
• Prepare discrepancy reports for audit exceptions.
• Assist with external audits by supplying requested documentation.
• Answer calls and greet visitors in a professional manner.

Skills

Customer service

Confidentiality

Numerical accuracy

Accounting software

Telephone etiquette

Education

High school diploma or GED

Tools

Automated accounting system

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. The Night Audit Clerk is responsible for reviewing and comparing operational paperwork with reports from the hotel/convention systems. Responsible for all guest folio’s and ensures that all guest billings are provided on a timely basis. Always presents a friendly and professional image at the Hotel/Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests Identifies, reports, reconciles, and follows-up on all discrepancies.
• Responsible for all guest billings.
• Ensures billings are accurate for all hotel services and guest folios for casino services.
• Ensures all billings are provided to the guests on a timely basis.
• Works with the Accountant to implement policies and procedures on all revenues, and cash inflows, credit card processing, and all hotel and convention billings.
• Prepares discrepancies reports for audit exception reports.
• Secures and maintains original financial documents.
• Verifies revenue positing and paid-out documentation.
• Assists with external audits by supplying requested documentation.
• Reviews source documents for compliance to control standards and policies.
• Retrieves original paperwork, separates based on audits and reviews for accuracy.
• Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department, ensuring professional telephone etiquette.
• Records and delivers messages or transfers calls to voice mail when appropriate.
• Welcomes visitors, determines nature of business, and announces visitors to appropriate personnel, maintaining professional and courteous demeanor.
• Assists with inventory counts.
• Assists with other audits as requested.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• High school diploma or GED plus two years’ experience in accounting.
• Hotel accounting experience required.
• Ability to prepare routine administrative paperwork.
• Ability to sort, check, count and verify numbers.
• Ability to understand and interpret vendor invoices, statements and other requests for payment.
• Ability to use automated accounting system.
• Ability to analyze and solve problems.
• Ability to count currency accurately.
• Skill in word processing and basic data entry.
• Skill in account balancing.
• Skill using 10-key.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Guest Services team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.