Mainline Sports Bar Bartender - Part Time (Day Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas, is seeking a Bartender to deliver outstanding guest service at our bars and dining rooms. You will monitor cash, manage drink orders, and help maintain inventory while upholding safety and company standards.

The ideal candidate has beverage service experience in a fast-paced environment, strong guest service skills, and the ability to work as part of a team. Prior casino or hospitality experience is preferred.

Qualifications

• One or more years of beverage service in a high-volume, fast-paced environment.
• One or more years of guest service experience.

Responsibilities

• Serve guests at front bars and fulfill drink orders for the dining room.
• Monitor cash drawer at the bar and perform alcohol inventories at night.
• Provide a friendly, professional image and superior customer service.
• Greet and seat guests, present menus, and inform them of promotions and specials.
• Ensure bar is stocked and maintain clean, safe work areas.
• Operate POS system, handle cash and payments accurately.

Skills

Beverage service

Guest service

Cash handling

English proficiency

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Bartender. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Bartender is responsible for serving guests at our front bars and fulfilling drink orders for the dining room, monitoring the cash drawer at the bar and performing alcohol inventories at the end of each night to help in maintaining proper inventory levels.
• Always presents a friendly and professional image at Oaklawn Racing Casino Resort.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests Observes and reports any and all unsafe behavior displayed by internal and external guests.
• Greets and seats guests, presents menus to guests, informs them of promotions and specials.
• Treats all guests in a manner to ensure their complete satisfaction.
• Always strives to exceed guests' expectations.
• Monitors guest’s consumption of alcohol and intervene as needed according to guidelines.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Ensures the bar is adequately stocked thought out shift.
• Completes all assigned opening and closing check lists.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.
• Checks out with leadership before leaving shift.
• Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Ensures waiting and foyer areas are kept clean.
• Acts as cashier as needed or assigned May be assigned to various venues throughout the property depending on business needs.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be at least 21 years of age.
• One or more years’ beverage service in a high-volume, fast-paced environment required; nightclub experience preferred.
• Casino experience preferred.
• One or more years’ guest service experience required.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

• This job does not have supervisory responsibilities.

LANGUAGE SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete R.S.A.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job the employee must be able to stand and walk for the majority of the shift.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to stand, climb, push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
• The employee will be subjected to varied light levels and excessive noise.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and captivating events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders, and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.