Front Desk Agent l Part Time l Weekends l Residence Inn Eden Prairie

CSM Lodging Services Incorporated; Eden Prairie (MN); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

CSM Corporation is seeking a part-time Front Office associate at our Minnesota location. The role emphasizes anticipating guest needs, delivering solutions, and ensuring satisfaction while upholding brand standards.

You will process check-ins/outs, verify billing, answer guest inquiries, and support other departments as needed to drive guest revenue and loyalty. Ideal candidates bring 1+ year guest service experience, strong verbal communication, and reliability.

Qualifications

• 1+ years guest service experience, preferably in hospitality.
• Excellent verbal communication skills are required.
• Attention to detail and a customer-focused approach.
• Reliable attendance and ability to work a flexible schedule.
• Able to lift/push/pull up to 25 pounds and move around the property.

Responsibilities

• Anticipate and respond to guests in a friendly, positive manner.
• Provide the highest level of service and handle check-ins/outs.
• Verify billing, create reservations, and process special requests.
• Knowledge of hotel facilities, local attractions, and hours of operation.
• Sell rooms and amenities to maximize revenue; follow cash handling procedures.
• Maintain cost controls and a clean, safe work area compliant with regulations.
• Attend required meetings and participate in team efforts across departments.

Skills

Guest service

Verbal communication

Attention to detail

Attendance

Mobility/physical fitness

Education

High school diploma or GED

Job description

Job Category: Front Office

Requisition Number: FRONT008683

• Posted : September 22, 2026
• Part-Time
• On-site
• Rate : $18 USD per hour

Locations

Showing 1 location

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Rate: $18.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail] .

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Spreadsheets

Novice

Word Processing

Novice

Behaviors

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.