Housekeeping Director — Lead Operations & Guest Experience

Millennium Hotels; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life and AD&D Insurance

Disability Coverage (Short/Long)

401(k) Retirement Plan

Paid Time Off & Holidays

Hotel Room Discounts

Employee Assistance Program

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks an experienced housekeeping leader to drive performance and ensure standards across departments. You will coach staff, manage budgets and payroll, and align operations with brand guidelines to deliver exceptional guest experiences.

Join a team focused on hospitality excellence, continuous improvement, and a collaborative work culture in a scenic Scottsdale setting.

Qualifications

• 3+ years of housekeeping supervisory or management experience in hospitality.
• High school diploma or GED required; associate or bachelor's degree preferred.
• Certification in hospitality management, housekeeping operations, or safety programs preferred.
• Bilingual skills may be preferred based on workforce demographics.

Responsibilities

• Drive performance through strategic planning and execution.
• Lead with an entrepreneurial mindset, taking ownership of outcomes.
• Build and sustain a high-performing, engaged team culture.
• Ensure smooth, efficient operations aligned with brand standards.
• Identify opportunities for innovation and continuous improvement.
• Deliver consistent, high-quality results in a fast-paced environment.
• Coach, develop, and inspire employees; provide feedback and recognition.
• Foster engagement and continuous growth within the team.
• Maintain compliance with safety policies and labor standards.
• User/monitor PMS and labor management metrics to control costs.

Skills

Leadership experience

Decision-making

Budgeting & payroll

Staff coaching

Change management

Operational excellence

Communication

Education

High school diploma or GED

Associate or bachelor's degree preferred

Hospitality management/safety certifications preferred

Tools

OPERA PMS

Workforce management software

Inventory management systems

Mobile housekeeping apps

Job description

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks an experienced housekeeping leader to drive performance and ensure standards across departments. You will coach staff, manage budgets and payroll, and align operations with brand guidelines to deliver exceptional guest experiences.

Join a team focused on hospitality excellence, continuous improvement, and a collaborative work culture in a scenic Scottsdale setting.