Front Desk Agent (full-time)

Grove Resort Orlando; BLOOMINGTON, Northern (MN, KY); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Flexible spending accounts

Identity theft protection

Career development and growth

Job summary

Renaissance Minneapolis Bloomington Hotel is seeking a friendly Front Desk Agent to welcome guests, manage check-ins/outs, and support a seamless stay. You’ll be the first and last impression, greet Marriott Bonvoy members, handle reservations, and coordinate with housekeeping and other teams.

Flexible schedule required, including mornings, evenings, weekends, and holidays; pay is $17.50 per hour, based on experience.

Qualifications

• Minimum of one year of customer service or guest-facing experience.
• Previous hotel front desk experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• A positive, team-oriented attitude with a passion for delivering exceptional hospitality.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
• Comfortable using computers, including Microsoft Outlook, Word, and Excel.
• Previous experience with hotel property management systems, particularly Marriott FSPMS, is a plus.
• Ability to handle guest concerns professionally and confidently.

Responsibilities

• Create a warm, welcoming first impression by greeting guests with genuine hospitality and professionalism.
• Efficiently manage guest check-ins, check-outs, room assignments, and payment transactions.
• Recognize Marriott Bonvoy members and deliver personalized service that celebrates their loyalty.
• Anticipate guest needs and identify opportunities to create memorable experiences.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Take ownership of guest issues, using effective service recovery techniques to turn challenges into positive experiences.
• Answer incoming calls, manage reservations, and communicate important information accurately.
• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
• Maintain accurate guest records, shift reports, and front desk documentation.
• Promote hotel amenities, local attractions, and Marriott Bonvoy membership opportunities.
• Maintain a clean, organized, and professional front desk environment.
• Balance multiple priorities while remaining calm, friendly, and attentive during busy periods.

Skills

Customer service

Guest-facing

Communication

Interpersonal

Problem solving

Multitasking

Team oriented

Hospitality

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Marriott FSPMS

Job description

Renaissance Minneapolis Bloomington Hotel
5500 American Boulevard West
[e-mail]
Bloomington, MN 55437, USA

Description

Detailed Description:

Front Desk Agent

Pay: $17.50 per hour, based on experience
Schedule: Flexible availability required, including mornings, evenings, weekends, and holidays

Are you passionate about hospitality, enjoy connecting with people, and thrive in a fast-paced environment? The Renaissance Minneapolis Bloomington Hotel is seeking an enthusiastic, personable, and guest-focused Front Desk Agent to join our fun-spirited team! Front Desk Agents shape the first and last impressions of our hotel and play an essential role in creating memorable guest experiences. We're looking for someone who brings positive energy, takes ownership of guest needs, and enjoys finding creative ways to make every stay exceptional. Whether you're an experienced hotel professional or looking to grow your hospitality career, this is a chance to make a difference every day!

About Our Hotel

The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property, conveniently located near the Mall of America, Minneapolis-St. Paul International Airport, and major Twin Cities attractions. Our hotel features 253 beautifully appointed guest rooms, LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, a 24-hour fitness center, and more than 4,300 square feet of flexible meeting and event space. Inspired by Minnesota's local character, our modern design and distinctive guest experiences create an inviting atmosphere for business and leisure travelers alike.

About SPIRE Hospitality

SPIRE Hospitality is a management company dedicated to creating memorable guest experiences and delivering best-in-class service across hotels and resorts nationwide. We provide our associates with the support, tools, and opportunities to succeed, grow professionally, and build rewarding careers in hospitality.

What You'll Do

As a Front Desk Agent, you'll be at the heart of the guest experience, delivering exceptional service while ensuring smooth and efficient daily front office operations.

Key Responsibilities

• Create a warm, welcoming first impression by greeting guests with genuine hospitality and professionalism.
• Efficiently manage guest check-ins, check-outs, room assignments, and payment transactions.
• Recognize Marriott Bonvoy members and deliver personalized service that celebrates their loyalty.
• Anticipate guest needs and identify opportunities to create memorable experiences.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Take ownership of guest issues, using effective service recovery techniques to turn challenges into positive experiences.
• Answer incoming calls, manage reservations, and communicate important information accurately.
• Collaborate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest service.
• Maintain accurate guest records, shift reports, and front desk documentation.
• Promote hotel amenities, local attractions, and Marriott Bonvoy membership opportunities.
• Maintain a clean, organized, and professional front desk environment.
• Balance multiple priorities while remaining calm, friendly, and attentive during busy periods.

What We're Looking For

We're looking for someone who genuinely enjoys helping others, takes pride in their work, and understands that even small gestures can make a big difference in a guest's stay.

Qualifications

• Minimum of one year of customer service or guest-facing experience required.
• Previous hotel front desk experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• A positive, team-oriented attitude with a passion for delivering exceptional hospitality.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
• Comfortable using computers, including Microsoft Outlook, Word, and Excel.
• Previous experience with hotel property management systems, particularly Marriott FSPMS, is a plus.
• Ability to handle guest concerns professionally and confidently.
• Must be available to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for the majority of the shift.
• Ability to lift, carry, push, or pull up to 10 pounds.

Why Join SPIRE Hospitality?

We believe great guest experiences begin with great associates. We offer a supportive team environment, opportunities for professional growth, and a comprehensive benefits package for eligible full-time associates.

Benefits Include

• Early Pay / Earned Wage Access - access your earnings before payday
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Flexible spending accounts
• Life insurance and disability coverage
• Critical illness and accident insurance
• Wellness programs
• Identity theft protection
• Prepaid legal assistance
• Career development and growth opportunities

Ready to Make Every Stay Memorable?

If you love connecting with people, enjoy a dynamic work environment, and take pride in delivering outstanding service, we'd love to meet you!
Join the Renaissance Minneapolis Bloomington Hotel to help us create memorable experiences, one guest at a time.

Apply today and discover where your hospitality career can take you!

SPIRE Hospitality, LLC is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.