Front Desk Agent

O'Reilly Hospitality Management, LLC; Aurora (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) with company match

Growth Potential and Career Advancement

Hotel/Restaurant Travel Perks & Discounts

Earned Wage Access through DailyPay

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team. This role offers an exciting opportunity to engage with guests, manage reservations, and ensure a welcoming atmosphere. The ideal candidate will demonstrate strong communication and organizational skills, contributing to a collaborative work environment. With a commitment to employee growth and wellness, this innovative firm provides various perks, including travel discounts and a supportive team culture. If you are passionate about delivering exceptional customer service and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Strong leadership and communication skills are essential for this role.
• Prior experience in hospitality customer service is preferred.

Responsibilities

• Greet guests warmly and manage room assignments efficiently.
• Handle guest inquiries and maintain accurate records of availability.
• Ensure compliance with company policies and procedures.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Multitasking

Customer Service

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

3 days ago Be among the first 25 applicants

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Front Desk Agent
Location: DoubleTree by Hilton Denver-Aurora

• Takes the initiative to greet guests in a friendly and warm manner.
• Registers and assigns rooms to guests.
• Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
• Transmits and receives messages using telephone, fax, and switchboard.
• Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts.
• Computes bill. Collects payment and makes change for guests.
• May make, confirm, and cancel reservations for guests.
• Posts charges such as room, food, liquor or telephone by hand or machine.
• May make restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
• Performs other duties and responsibilities as required or requested.
• If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.

Skills & Abilities:

• Strong leadership, management, organizational and communication skills.
• The ability to spot and resolve problems efficiently.
• Excellent verbal and written communication skills.
• The ability to deliver results.
• The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
• The ability to multitask and prioritize.
• Experience with relevant brand-specific PMS.
• Have computer skills to include Microsoft Word, Microsoft Excel, etc.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred, but not required.
• PM availability required.

Hours:

• Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.

Physical Requirements of the Position:

• Standing for long periods of time.
• Light Work: Exerting up to 40 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• May be required to lift in excess of 40 pounds on occasion.

Work Conditions:

• Inside work environment. Not substantially exposed to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

Compensation details: 18-18 Hourly Wage

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality