Springhill Suites - Front Desk Agent (Full Time)

Coastal Hospitality Associates; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Coastal Hospitality Associates is seeking a friendly Front Desk Agent for the Springhill Suites in Virginia Beach. This full-time role involves guest services, check-ins, and handling special requests, with a starting pay from $15.50 per hour and excellent benefits. The ideal candidate should have strong communication skills and a commitment to guest satisfaction.

Benefits

Health Benefits; Medical, Dental and Vision

Paid Time Off

Employee Assistance Program

Short Term Disability and Life Insurance

401K Plan

Flexible Spending Accounts

Legal Resources

Associate Travel Discounts

Qualifications

• Must perform basic accounting and communication tasks.
• Ability to stand for eight hours.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Provide guest services including check-ins and check-outs.
• Resolve guest complaints and maintain guest relations.
• Maintain cash bank and verify guest information upon arrival.

Skills

Communication

Customer Service

Mathematical Skills

Computer Skills

Job description

Springhill Suites - Front Desk Agent (Full Time)

Join to apply for the Springhill Suites - Front Desk Agent (Full Time) role at Coastal Hospitality Associates

Springhill Suites - Front Desk Agent (Full Time)

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Join to apply for the Springhill Suites - Front Desk Agent (Full Time) role at Coastal Hospitality Associates

Coastal Hospitality Associates provided pay range

This range is provided by Coastal Hospitality Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

SpringHill Suites Front Desk Agent:

Starting at $15.50 per hour, plus excellent benefits package!

If you are seeking to join a GREAT company that TRULY CARES about YOU- Join our team today!

The Springhill Suites by Marriott is seeking a warm and friendly service-oriented , FULL TIME Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.

How You'll Be Rewarded:

• A chance to learn something new every day in a fun, friendly work environment!
• Health Benefits; Medical, Dental and Vision
• Paid Time Off
• Employee Assistance Program
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Affordable and Optional Long Term Disability and Supplemental Life Insurance
• Company Matched 401K
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• Legal Resources
• Associate Travel Discounts per Brand Guidelines
  
  
  

Essential Duties:

• Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure
• Obtain method of payment from guests (credit or cash)
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems
  
  
  

Minimum Qualifications:

• Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
  
  
  

Desirable Characteristics:

• Previous guest service experience preferred, but not required.
• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.
  
  
  

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

EOE M/F/Vet/Disabled

Job Type: Full-time with flexible scheduling

Salary: from $15.50 per hour

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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