Front Desk Agent FT

Bellevue Club; Bellevue (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k) plan with employer match

Free access to Club facilities

Complementary group fitness classes

Discounts at Club restaurants, Spa

Training and Development

Free parking

Luxurious hotel and fitness facility

Job summary

Bellevue Club Hotel is seeking a Front Desk Agent to deliver luxury service to guests and Members on Seattle’s Eastside. You’ll be one of the first and last touchpoints, ensuring a memorable stay and smooth arrival/departure.

Responsibilities include check-in/out, handling payments, answering calls, and coordinating with Housekeeping and Guest Services to meet guest needs, with a focus on exceptional guest experiences.

Qualifications

• Prior hotel experience preferred.
• A passion for exceeding guest expectations.
• Excellent attention to detail and a can-do attitude.

Responsibilities

• Check guests in and out using Opera Property Management System.
• Process payments including credit cards and direct billing.
• Answer front desk and reservation calls with information on rates, availability, and services.
• Create/modify reservations in Opera PMS and update guest data.
• Handle room reservation requests via phone, email or walk-in.
• Coordinate with Housekeeping and Guest Services to fulfill guest requests.

Job description

Join the Bellevue Club and Hotel team. As the premier athletic and social club on Seattle’s Eastside, the Bellevue Club is a gathering place for the Northwest’s most celebrated and visionary citizens. Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Bellevue Club Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings.

At The Bellevue Club Hotel, our Front Desk Team goes beyond just assisting our guests and Members during arrival and departure. Instead, we want to exceed expectations and provide a level of service that aligns with the luxury service our guests are accustomed to. As one of the first points of contact at The Bellevue Club Hotel, a warm welcome and an ability to put guests’ mind at ease is crucial. Often being one of the last Team Members that a guest encounters, you will also need to make their final interaction on property memorable.

We Offer:

• Pay range: $24-$24 per hour
• 401(k) plan with a generous employer match
• Free access to Club facilities and amenities
• Complementary group fitness classes
• Discounts at Club restaurants, Spa services and products
• Opportunities for advancement in other roles within the Bellevue Club
• Employee Recognition
• Training and Development
• A luxurious, recently remodeled hotel and cutting-edge fitness facility
• A unique, thriving, fun and busy environment.
• Free parking and other great perks!

As a Front Desk Agent, you will:

• Check guests in and out of the Bellevue Club Hotel using Opera Property Management System.
• Process credit card information, cash and direct billing payments as required.
• Answer the Bellevue Club Hotel front office and reservation telephones. Provide information to prospective guests regarding room rates, room availability, corporate accounts, and services offered by the Bellevue Club Hotel.
• Create and modify room reservations using Opera PMS. Input and/or update reservation information in the computer and properly code all reservations.
• Process room reservation requests via phone, email and walk-in traffic.
• Receive and action guest room inquiries via property computer system, including messaging of guests to gauge their satisfaction level throughout stay.
• Coordinate with Housekeeping and Guest Services staff to accommodate guest requests.
• Use guest history to record guest membership numbers and ensure that all input information is correct. Update data on repeat guests.
• Constant evolving knowledge of all hotel room types, features of rooms, Bellevue Club facilities and the Bellevue/Eastside area.
• Maintain and update information regarding Hotel facilities, hours of operation, key personnel, special activities and functions in the Hotel and Club. Utilize this information to answer guest and member questions about the Bellevue Club and Hotel.
• Answer inquiries from Hotel guests, Club members, other hotel properties, travel agents, and general public pertaining to Hotel policies and services.
• Effectively and consistently follow standards of operation and service as established by the Bellevue Club management.

Prior hotel experience is preferred, but not required. A passion for exceeding guest expectations, a desire to provide excellence in guest service and an acute attention to detail is a must. We want Team Members with a positive attitude, instinctually come from a place of “yes we can” and looking for a fun culture to grow their hospitality careers. Candidates must have full availability, including weekends, evenings, and holidays.

*Bellevue Club | Hotel is an Equal Opportunity Employer.