Front Desk Agent-Extended Stay America Premier Suites Chandler Az

Hyatt Hotels; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Associate to be the heart of guest interactions at their hotel. This role is pivotal in shaping the guest experience, requiring a proactive and caring individual who thrives in a fast-paced environment. As the first point of contact, you will ensure guests receive the highest level of service, addressing their needs and concerns with professionalism. Join a company that values its employees and fosters a positive work culture, offering opportunities for growth and development. If you have a passion for hospitality and enjoy working in a team-oriented environment, this position is perfect for you.

Benefits

Medical/Dental/Vision Plans

Life Insurance

401K Options

Tuition Assistance

Discounted Room Rates

Training & Development

Career Advancement Opportunities

Qualifications

• Passion for customer care and excellent hospitality skills.
• Ability to handle guest concerns and maintain professionalism.

Responsibilities

• Assist guests courteously and efficiently at all times.
• Manage guest concerns and ensure satisfaction in a timely manner.
• Respond quickly to incoming calls and lobby visitors.

Skills

Customer Service

Communication Skills

Problem-Solving

Cash Handling

Education

High School Diploma

Job description

Front Desk & Guest Care - Extended Stay Premier Suites Chandler AZ

We are looking for people that have a passion for excellent customer care!

Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. Your keen sense of being proactive, responsive and caring literally will define the Guest Experience.

If you enjoy engaging with others, have a winning personality and high sense of responsibility – this position is perfect for you! We have a great company culture at Common Oaks and Concord Hospitality. We value everyone and treat them with respect--team members and guests alike.

Responsibilities:

As a Front Desk Associate you are responsible for giving our guests the best hospitality experience they can have. You will achieve this by:

1. Assisting guests efficiently, courteously and professionally at all times
2. Maintaining a high level of service and hospitality
3. Promptly and effectively managing guest concerns or issues and ensuring all are met to satisfaction in a timely manner
4. Posting guest charges, collecting payments and following all cash handling procedures as required by Common Oaks
5. Handling guest mail and messages with respect to privacy and professionalism
6. Being knowledgeable of the hotel brand and various programs (travel programs, special offers)
7. Being a great communicator to various departments and management on guest comments and concerns
8. Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance
9. Having full knowledge of hotel safety and emergency procedures

Here are some reasons our Associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Common Oaks

We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market. At Common Oaks you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the Hotel, and your employer to make sure we exceed our guests’ expectations. If this describes you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications Experience

Required