Front Desk Agent — Elevate Guest Service Experience

Commonwealth Hotels; Newport (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Same Day Pay

Flexible spending accounts

Vacation and holiday pay

Employee discounts

Job summary

Commonwealth Hotels is hiring a Hotel Guest Service Agent at Homewood Suites by Hilton in Newport, KY. You will check guests in/out, manage reservations, and assist with inquiries in a fast-paced environment near the Cincinnati skyline.

The role emphasizes customer service, professional communication, and knowledge of local attractions, with opportunities for growth and exclusive employee discounts across hotel services.

Qualifications

• Previous experience in customer-facing roles such as hospitality, retail, or food service.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage room reservations, cancellations, and modifications.
• Provide information about hotel services and local attractions.
• Process payments and handle deposits per hotel policies.
• Coordinate with housekeeping and maintenance to address guest needs.
• Upsell hotel amenities and promote on-site services.

Skills

Customer service

Communication

PMS systems

Multi-tasking

Education

High school diploma

Tools

PMS software

Job description

Commonwealth Hotels is hiring a Hotel Guest Service Agent at Homewood Suites by Hilton in Newport, KY. You will check guests in/out, manage reservations, and assist with inquiries in a fast-paced environment near the Cincinnati skyline.

The role emphasizes customer service, professional communication, and knowledge of local attractions, with opportunities for growth and exclusive employee discounts across hotel services.