Front Desk Agent- Element- Opelika, AL

Element by Westin, Opelika AL; Opelika (AL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Holiday pay

PTO benefits

Job summary

Element by Westin, Opelika AL is seeking a friendly Front Desk Agent to greet guests, manage reservations, and support daily hotel operations. You will collaborate with team members to deliver a seamless, welcoming experience from check-in to check-out.

Prior hotel front desk experience is a plus but not required. You should be able to work nights, weekends, and holidays, and you must be authorized to work in the United States. Competitive pay and PTO benefits are offered to the right candidate.

Qualifications

• Front desk experience is a plus but not required.
• Availability to work nights, weekends, and holidays.
• Ability to lift up to 50 lbs and stand or walk for extended periods.
• Authorized to work in the United States.

Responsibilities

• Make, edit, and confirm reservations.
• Greet and assist guests to ensure a seamless stay.
• Answer phones, operate hotel software, and handle guest requests.
• Maintain clean, inviting public areas and manage cash, keys, and deposits.

Skills

Front desk experience

Customer service

Hospitality

Communication

Job description

Are you passionate about hospitality and love making people feel at home? We are looking for friendly, service-oriented Front Desk Agents to become part of our work family!As a Front Desk Agent, you’ll be the face of our hotel, ensuring every guest has a seamless, welcoming experience. From managing reservations to assisting guests with their needs, you’ll play a vital role in daily hotel operations while providing top-notch customer service.Your Role Includes:Safeguarding guest privacy and safetyMaking, editing, and confirming reservationsCommunicating with guests and team membersOperating phones and computers efficientlyGathering and interpreting reportsMaintaining clean and inviting public areasHandling cash, keys, and depositsAssisting with other duties as assignedWhat We’re Looking For:Dedication, flexibility, and a positive attitudeAvailability to work nights, weekends, and holidaysAuthorization to work in the United StatesPrior hotel front desk experience is a plus, but not requiredAbility to operate brand management softwarePhysical capability to lift up to 50 lbs, push/pull cleaning carts, and frequently stand, walk, bend, or kneelWhat We Offer:Competitive pay with holiday and PTO benefitsA supportive team that mentors, challenges, and celebrates your growthIf you’re ready to make a difference for our guests and grow your career in hospitality, apply TODAY!We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.